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Streamline communication between you and your customers by integrating CloudTalk with the Gorgias helpdesk software.

Integration benefits

  • Call your customers and prospects with a single click from Gorgias
  • Export calls as tickets in your helpdesk system
  • Import tickets from Gorgias to CloudTalk
  • See a caller’s information before picking up a call in CloudTalk
  • Synchronize the SMS into your Gorgias 
  • Automatically sync customer data between both systems

How it works

Connect CloudTalk with Gorgias to have a better overview of communication with your customers. When using the integration, all calls and voicemails and SMS will be logged as tickets in Gorgias. 

The integration allows you to initiate calls with your prospects and customers with a single click directly from Gorgias. 

When using Gorgias + CloudTalk integration, your agents will see all important caller information directly in the CloudTalk phone integration.

The real-time customer card displays all the following information: 

  • The customer’s contact details (name, email, phone number, company, address, website, etc.)
  • Call history with call recordings
  • Comments and notes
  • Gorgias tickets and conversations
  • Additional activities from Gorgias and CloudTalk software

Next-gen phone system for excellent customer experience - handle phone conversations with ease. Phone system CloudTalk offers 50+ advanced call center features and various integrations in order to help you deliver outstanding customer service. Try out features like Click to Call (Chrome extension which enables you to call directly from Gorgias), Call Flow DesignerCall RecordingsIVRCall NotesCall MonitoringWarm Transfer, and many more.

Two-way synchronization - no need to manually update the data in each system. With real-time synchronization, all data will be automatically updated in both systems. You will find the client’s conversation history in the CloudTalk interface. Furthermore, Gorgias will display all data related to CloudTalk calls. If you create a new contact or update an existing one in Gorgias, changes are automatically transferred to CloudTalk, and vice versa.

With every phone call via Cloudtalk, a new ticket is created in the Gorgias helpdesk. The ticket includes information like:

  • Date and time of the call
  • Call duration
  • Call tags and notes
  • Call recording

Setup instructions

Check out the following video to see how to integrate Gorgias with CloudTalk. If needed, you can access our setup knowledge base article for more information in our help section.

 Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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