ConsioUpdated 7 days ago

Consio transforms the telephone into an e-commerce revenue channel. The AI voice agent manages inbound calls 24/7, qualifies and escalates leads. For outbound calls, it launches targeted campaigns (abandoned carts, VIPs, high-value baskets) with power dialer + automated voicemail drop. The Phone Hub centralizes calls, summaries, and Shopify sales. Native Shopify, Klaviyo, and Gorgias integrations keep setup simple and track revenue from call to sale.

Integration benefits

• Auto-create a Gorgias ticket for every Consio call, inbound or outbound. The ticket includes the AI call summary so agents see the full phone context; no tab switching.
• Smarter triage & follow-up: when a caller matches a contact, it's auto-attached; inbound voicemails log as messages; your team works one ticket toward clear next steps.
• One-click deep link from the ticket to the call in Consio for full details. Keep support and sales aligned around the same conversation timeline and actions.

Steps

• From your Gorgias account, head to Settings → App Store → All Apps
• Find Consio in the list
• After selecting the app, click on the Connect App button
• Log in to the Consio app
• In the app, go to Settings->Integrations->Gorgias, and add your subdomain:
• Authorize the app
• Once installed, there will be no HTTP integration created!
• If successfully installed, the app will be shown as ‘connected’:

You will need to add a phone number in the app:

Existing calls can be found in the ‘Inbox’ in the Consio app:

You can also set up the AI agent, who will answer the calls if human agents don’t, after a specific amount of time that you can set:

Once a call is placed, a ticket will be created in Gorgias, for both regular calls as well as AI agent calls. The ticket can be accessed within the call in Consio and opened in Gorgias from there:

In the same manner, the call can be accessed from Gorgias and opened in Consio:

An AI agent ticket will also contain the link to the Gorgias ticket, as well as a note stating that the call was answered by an AI agent:

AI agent tickets also contain links to the calls in Consio, as well as a designated tag:

Limitations

• Tags only exist for AI agent tickets for the time being.
• All Consio call tickets will be created in Gorgias as closed, by default. This may be updated in the future, but cannot be changed at the moment.