Delighted
Delighted empowers teams to gather real feedback from customers in minutes, not weeks. No technical knowledge required. Collect industry-leading metrics (NPS, CSAT, CES, and others) and meet customers where they are using Delighted’s collection of distribution methods (Email, Web, SMS, and more).
Integration benefits
Delighted’s easy-to-use CX platform allows teams to start capturing feedback quickly, share the results automatically, and build a company culture based around the voice of customers. What can you expect with Delighted?
- Launch surveys in minutes
- Customizable and user-friendly - no tech knowledge required
- Built-in survey best practices for maximizing response rates
- Smarter insights and automation powered by Delighted AI
- Real-time dashboard for CX oversight
- White glove service from your customer Concierge
- Industry-leading CX practices backed by Qualtrics
How it works
Our integration enables you to automatically distribute Delighted feedback requests after tickets are updated
Setup instructions
- Encode your API key
- Grab your API key in Delighted
- Go to https://coding.tools/base64-encode
- Input your API key in the top field
- Click Base64 encode
- Take the output and add the word “Basic” to the start. Should look similar to: “Basic ABCo23434fjewf9iw”
- Save this - you’ll need it for later!
- Open the Profile View in Gorgias
- Click on Integrations
- Select HTTP
- Click on “Add HTTP Integration”
- Input HTTP Details
- Integration name: Delighted Survey Trigger
- Description: Triggering Delighted surveys
- Triggers: Ticket updated
- URL: https://api.delighted.com/v1/people.json
- HTTP Method: POST
- Request content type: application/json
- Response content type: application/json
- Headers:
- Click + Add Header
- Input Authorization in the left-hand field
- Input your code from Step 1 above (from the encoder) in the right-hand field
- Request Body, JSON Template (copy/paste)
{
"name": "{{ticket.customer.name}}",
"email": "{{ticket.customer.email}}",
"delay": "86400",
"properties": {
"Ticket ID": "{{ticket.id}}",
"Customer ID": "{{ticket.customer.id}}",
"Ticket Tags": "{{ticket.tags}}",
"Assignee Name": "{{ticket.assignee_user.name}}",
"Assignee Email": "{{ticket.assignee_user.email}}",
"Ticket Channel": "{{ticket.channel}}",
"Ticket Subject": "{{ticket.subject}}",
"Ticket Created Time": "{{ticket.created_datetime}}"
}
}
"delay": "86400".
This value is shown in seconds, and if you wish to adjust this time frame, please edit this line in JSON!e.g. "delay": "172800" - survey will trigger after 48 hours
- Save changes