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Quality Assurance


Klaus QA

Klaus is a conversation review and QA platform for support teams.Integration features:Easily filter your Gorgias tickets to find the conversations you wish to reviewRate and comment on conversationsTrack quality metrics and collaborate with your team


Delighted empowers teams to gather real feedback from customers in minutes, not weeks. No technical knowledge required. Collect industry-leading metrics (NPS, CSAT, CES, and others) and meet customers where they are using Delighted’s collection of di

Medallia Agent Connect

Stella Connect is the first platform that connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, driving the improvement of frontline teams.How it worksStella Connect lets you unlock th