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Quality Assurance


Delighted empowers teams to gather feedback from shoppers in without requiring any technical knowledge. You can collect industry-leading metrics (NPS, CSAT, CES, and others) and meet shoppers where they are using Delighted’s collection of distributio


Klaus is a conversation review and QA platform for support teams.Integration features:Easily filter your Gorgias tickets to find the conversations you wish to reviewRate and comment on conversationsTrack quality metrics and collaborate with your team


Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to

Medallia (Stella Connect)

Stella Connect is the first platform that connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, driving the improvement of frontline teams.How it worksStella Connect lets you unlock th


Postcall sends customizable customer satisfaction surveys by SMS or email after your calls, or via an IVR menu at the end of the call. The app requires you to have an Aircall or RingCentral Office/MVP account connected to Postcall. After the app is i