Enable or disable content for AI AgentUpdated 10 days ago
Who can use this feature?
Owner, Admin and Lead roles
All plans with AI Agent
Can be used with Shopify stores connected to Gorgias
AI Agent relies on your brand’s knowledge to generate responses and answer customer inquiries. Knowledge is made up of content from various sources, including custom guidance, help center articles, and snippets of information from your brand's website, URLs and uploaded documents.
From Knowledge, you can enable or disable content to control which information AI Agent uses in conversations with customers.
Find enabled and disabled content
To see which content is currently enabled or disabled for AI Agent, use the filters at the top of the Knowledge page. Look for the “in use” checkmark next to each item on the page.
- From the main menu, go to AI Agent, then click Knowledge.
- Click Add filter, then select In use by AI Agent.
- Choose is True or is False to see content currently enabled or disabled for AI Agent.
Enable or disable your content
From Knowledge, you can enable or disable your content for AI Agent to control what information it can use.
- From the main menu, go to AI Agent, then click Knowledge.
- Select one or more pieces of content.
- Click the In use by AI Agent toggle to enable or disable the selected items.
Note: Help center articles can be enabled or disabled for AI Agent, but separately may also be set to public or unlisted to control whether they are visible to shoppers who visit your help center.
