Enable or disable content for AI AgentUpdated 2 hours ago

AI Agent relies on your brand’s content to generate responses and answer customer inquiries. You can enable or disable content from the Knowledge page to control which information AI Agent uses in conversations with customers.

Find enabled and disabled content

To see which content is currently enabled or disabled for AI Agent, use the filters at the top of the Knowledge page. Look for the “in use” checkmark    next to each item on the page.

1. From the main menu, go to AI Agent > Knowledge.
2. Click Add filter, then select In use by AI Agent.
3. Choose is True or is False to see content currently enabled or disabled for AI Agent.

Enable or disable your content

From the Knowledge page, you can enable or disable your content for AI Agent to control what information it can use.

Select a Guidance or choose a snippet from your website, a URL or a document to open its Details. Click the In use by AI Agent toggle to enable or disable it. To enable or disable a published Help Center article for AI Agent, change its visibility to either public or unlisted.

To enable or disable multiple items at once:

1. From the main menu, go to AI Agent > Knowledge.
2. Select one or more pieces of content.
3. Click the In use by AI Agent toggle to enable or disable the selected items.