Knowledge
Build and manage the knowledge AI Agent reads to respond accurately to shoppers.
Knowledge explained
Knowledge is the content that powers AI Agent: guidance, help center articles, synced website and document content, and product information. Learn what knowledge is, the types you can give AI Agent, how AI Agent uses it, and how to manage it.
Manage existing content for AI Agent
Keeping your brand's content accurate and up to date is essential to provide excellent customer support, and to increase AI Agent's accuracy and coverage. This article explains how to manage your content in Gorgias so that your team, your customers a
Enable or disable content for AI Agent
AI Agent relies on your brand's knowledge to generate responses and answer customer inquiries. Knowledge is made up of content from various sources, including custom guidance, help center articles, and snippets of information from your brand's websit
Sync and manage content from your store website and URLs
AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted sources like your store website and additional single-page URLs (like blog posts or FAQs) to your knowledge in Gorgias. Learn more
Create guidance to give AI Agent knowledge about your business
Guidance is reference knowledge you write for AI Agent in your own words, like an internal article it looks up to answer shoppers' everyday questions. Learn what to use guidance for, and how to create, write, and manage it.
Compare and restore previous versions of articles, guidance, and skills
Use Version history to see a record of every published change to your help center articles, guidance, and skills. Review past versions, compare them to your current version, and restore a previous one if you need to revert a change.
Optimize your knowledge for AI Agent
Your knowledge is what AI Agent draws on to answer shoppers. Learn how to find and fill gaps, resolve conflicting content, structure your content so AI Agent can use it, and prioritize the updates that improve answers the most.
