Getting help with third-party appsUpdated 37 minutes ago
When you connect a third-party app to Gorgias, you can expect to find setup guides, troubleshooting help, and support from the app's developer, instead of from Gorgias.
This article links to documentation for some of the most widely used third-party apps, organized by category. It is not an exhaustive list. To find documentation and support details for any app, see find and install apps for your Gorgias account.
Email and SMS marketing
Sync Gorgias ticket data with Klaviyo, and manage SMS and WhatsApp replies from customers in Gorgias.
Route customer text message replies from Attentive SMS campaigns into your Gorgias support queue.
Manage customer replies to Postscript SMS campaigns as tickets in Gorgias.
Sync Gorgias ticket tags and customer satisfaction scores with Omnisend for SMS segmentation. Available for US customers only.
Reviews
Create Gorgias tickets automatically for new reviews, and publish or respond to reviews directly from a ticket.
Generate support tickets for reviews that fall below a rating threshold, and moderate reviews from within Gorgias.
Automatically create tickets for low-rated reviews and respond to or revise reviews from Gorgias.
Returns and exchanges
View a customer's return data alongside their Gorgias ticket, and let customers initiate returns from the Gorgias chat widget.
See return and warranty details — including RMA information, refund data, and return reasons — in the Gorgias ticket sidebar.
Automatically load return history into Gorgias tickets when a ticket is created or updated.
Subscriptions
Manage subscriber support in Gorgias, including tickets created automatically when customers request help via SMS through Skio's two-way subscription management.
View subscription details and perform actions — like skipping an order, pausing, or canceling — directly from a Gorgias ticket. Requires the Loop Subscriptions Pro plan.
Marketplace channels
Bring customer messages from Amazon, eBay, and other marketplaces into Gorgias as tickets, with order details shown alongside each conversation.
