Gorgias AcademyUpdated 10 days ago

Gorgias Academy is a free resource designed to help you master all things Gorgias. Choose from a variety of courses that will help you accelerate your onboarding process, improve adoption, reduce time to value, and scale your team’s success.

Visit Gorgias Academy

Access Gorgias Academy

Create an account

To get access to everything Gorgias Academy has to offer, create an account. This account is separate from your Gorgias account, so even if you’ve already been actively using Gorgias, follow the steps below to set up your account in Gorgias Academy.

1. In a web browser, navigate to https://www.gorgias.com/customer-resources/academy.
2. Click Sign Up.
3. Enter your First Name, Last Name, and Email Address. For the best experience, sign up for Gorgias Academy with the same email address you use to access your Gorgias account. 
4. Click Start Learning.
5. Check your email inbox for an invitation to Gorgias Academy, then click Accept invite.

That’s it! You’ll be redirected to Gorgias Academy, and the learning begins.

Sign in to Gorgias Academy

Be sure you’ve created an account before trying to sign in.

1. Navigate to https://academy.gorgias.com/
2. Enter your email address and password.
3. Click Sign in.

Reset your password

If you forget your password for Gorgias Academy, we can send you a password reset email.

1. Navigate to https://academy.gorgias.com/
2. Click Forgot your password?
3. Enter your email address, then click Send reset link.
4. Click the link in the email to reset your password.
   
   

Get Gorgias Certified

Learning at Gorgias Academy happens in courses, which are organized into programs and skills. When you complete a course, it can contribute to a skill. When you complete a certification program, you’ll get a certificate. Browse our collection of courses, programs and skills, and choose one to get started:

1. From the Academy homepage, click Discover in the left-hand navigation.
2. Use the filters along the top of the page to browse the available content.
3. Choose a course or program, then click Start Course. Happy learning!

Courses

Our courses are all self-paced, which means you can take them whenever you’d like, and there’s no timeframe to finish them. If you start a course that you don’t have time to finish in one sitting, take a break and come back at a later date, your progress in the course will be saved.

Certification programs

The programs offered in Gorgias Academy are a structured sequence of learning content that you can earn a certificate for completing. It’s a good best practice to re-take programs annually to keep your certificate up to date, as we’re always updating our content to keep up with our evolving product.

Skills

Some courses will also contribute to skills. When you’ve completed every course related to a skill, you’ll get a badge on your profile. You can subscribe to a skill to be notified each time we add a new course to Gorgias Academy, which is a great way to stay on top of new features from Gorgias. Here’s how to subscribe:

1. From the Gorgias Academy homepage, click Discover in the left-hand navigation.
2. Click the Skills filter along the top of the page.
3. Search for and select a skill from the list, then click Save.

The skill will be added to your homepage in Gorgias Academy, with a progress tracker letting you know how close you are to earning a badge.

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