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Happy ReturnsUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Happy Returns enables box-free returns through a combination of returns software and reverse logistics, pioneering in-person, aggregated returns that can help reduce shipping costs and the impact on the planet.

The integration between Gorgias and Happy Returns will sync all returns coming from Happy Returns and display them within the customer's sidebar.

  • The Happy Returns Return data will be synced to a Gorgias customer with the matching email.
  • If a customer isn't found with a matching email, a new customer will be created in Gorgias.
  • The 10 most recent orders will be kept on the Gorgias customer and older orders will be removed.
  • Updated to the return order will be processed and overwrite existing data to keep returns up to date and avoid duplicate returns.
  • Use Happy Returns data (variables) inside Macros and Rules

Here's an example of the data pulled in Gorgias:

Historical data from Happy Returns won't be synced - only new/updated returns will be pulled to Gorgias after the installation is completed.


Only one Happy Returns account can be connected to Gorgias.

To integrate Happy Returns with your Gorgias account you will need your Retailer ID - it'll be the ID in the subdomain of your Return & Exchange Portal URL. 

For example, if your URL is https://modern-retailer.happyreturns.com/, then your Retailer ID is modern-retailer.

After you collect this information, email our team at [email protected] so we can complete the installation process. 

Don't send your API key or any sensitive data via email.
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