Help Desk MigrationUpdated 17 days ago
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Help Desk Migration tool makes Gorgias migration easy, helping eCommerce brands import and export data between Gorgias and 80+ other help desk platforms. Your Gorgias data migration can be completed automatically and securely, without service interruptions.
When importing data into Gorgias, the tool ensures data accuracy, preserves relationships, and gives you full control over the migration process. The free Demo Migration lets you configure the migration accurately, ensuring all data is transferred to the correct destinations. Our support team is always available to guide you.
The automated Help Desk Migration tool handles complex mappings, large data volumes, Delta migration, Interval, and re-migration while preserving all relationships. Move to a leading eCommerce help desk confidently, with zero technical risk or operational disruption.
Integration benefits
- Enterprise-grade security with encrypted transfer, controlled access, temporary storage, and GDPR-aligned handling to protect your support data during migration.
- Zero downtime migration. Data transfers in the background while your team works without interruption.
- Run a free demo using your own data to preview results, validate mappings, and get a clear upfront cost before committing.
Steps
- From your Gorgias account, head to Settings → App Store → All Apps
- Find Help Desk Migration on the list
- After selecting the app, click on the Connect App button
- Log in to the app and click on Start a new migration:
- Choose the ‘from’ and ‘to’ platforms, initiate the process, then authorize the app:
- When the installation is completed, there will be no HTTP integration created!
To complete the setup, select the Migration Objects. Specify which objects to migrate (tickets, agents, customers, knowledge base articles, etc.). Apply optional customizations: ticket tagging, skipping attachments, transferring inline images, migrating call recordings, migrating KB content versions, and prioritizing newest records first:
Match Agents:
- Match your source agents with their counterparts in Gorgias.
- Assign a default agent for tickets from deleted or unassigned users.
- Agents with identical profiles on both platforms are matched automatically.
Map Fields:
- Open the pop-up modal to map default and custom ticket fields.
- System fields are matched automatically.
- Click 'Continue' to proceed with migration setup.
Match Macros:
- Automatic macro transfer: Most macros, including standard actions and predefined responses, are migrated automatically.
- Preserve workflows: Your support processes continue uninterrupted in Gorgias.
- Complex macros: Macros with conditional logic, placeholders, or integrations may require minor adjustments after migration.
Run a Demo Migration:
- Run unlimited Demo Migrations to preview results.
- Review the results thoroughly using the provided reports to check ticket assignments, field mappings, and data integrity.
Once payment is confirmed, you can launch your Full Data Migration whenever you’re ready. You also have several options for data transfer: Delta Migration, which moves new or updated data, and Interval Migration, which enables scheduled data imports at specific times.
Start Full Migration:
You can close the browser tab, updates will be sent automatically, or monitor progress in your Help Desk Migration account.
Note that, depending on your service package, the migration will be automatically archived either five or ten days after the Full Data Migration, in accordance with the Help Desk Migration privacy policy.
