Help Desk MigrationUpdated 3 months ago

Help Desk Migration helps e-commerce brands easily migrate data between Gorgias and other help desk software.

Benefits

• Migrate data between Gorgias and other help desk platforms automatically
• The tool keeps the relations between tickets and other records
• Unlimited testing to see how the tool works and how the data migrates
• Out-of-the-box ticket field value mapping
• Quick and knowledgeable customer support
• Different support plans to meet the needs of your project

The integration imports data to Gorgias, as well as exports your existing Gorgias data. In addition, you may choose from 60+ supported help desk platforms. 

It works with the use of API methods that are available from both sides of the platform, and the use of methods and scopes that provide possibilities to retrieve and create tickets (conversations) and associated data at Gorgias.

Example

1. From your Gorgias account head to Settings -> App Store -> All Apps.

2. Find Help Desk Migration on the list.

3. After selecting the app click on the Connect App button.

4. Log in to your Help Desk Migration account.

5. Migrate from/to select Gorgias.

6. Add your Gorgias subdomain and click Continue.7. Authorize the app.

8. Select the objects you want to transfer.

9. Map the chosen objects.

10. Choose a plan, then proceed to the payment page and initiate the migration.

From then on, the process is initiated and you'll see "Your data was successfully migrated" when it's done and your data transferred.

Once you close the completed migration it'll be archived and no longer accessible.

You can find your current migration list on the main page, in the sidebar on the left.