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JustCall’s Gorgias phone integration lets you call your customers easily using the helpdesk. You can track your calling activities from Gorgias, we create a ticket in your account for every call that you make.

You can also have a click to call icon next to your Gorgias customer’s phone number in the ticket by using our JustCall chrome extension.

To use the JustCall texting option you would need to install the Chrome extension.

Setup instructions

In Gorgias

1. Log in to your Gorgias account.

2. Head over to settings.

3. Select Rest API from the sidebar menu.

4. On this screen, copy your API credentials i.e., your base API URL, Username, and your API key.

In JustCall

1. Log in to your JustCall account.

2. Click on Integrations in the sidebar.

3. Click on the +Integrate button present against Gorgias Integration.

4. There are two scenarios here. For instance, if your account owner or another JustCall team member has already integrated the Gorgias domain that you are looking forward to integrate – you can simply enter your email address by selecting the desired store.

5. Press the ‘Integrate’ button and you are ready to go.

5a. However, if you want to integrate another Gorgias account or if you are the only one in your team who is looking forward to integrating, then hit the `Integrate another Gorgias account` button. For instance, you will have to enter your Base API Url, Username, and API key that you copied in the previous steps.

6. Click on the ‘integrate’ button to successfully complete the integration.

Additional features

Get our chrome extension to make calls directly from your browser without having to pick up your phone. You get a click-to-call button next to every phone number on the right-hand ticket sidebar. For more help on JustCall’s chrome extension click here.

Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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