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Loop SubscriptionsUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Loop is a subscription management platform for Shopify brands that reduces the resolution time of subscription tickets by 40%- it’s a powerful subscription program designed to convert your existing customers into subscribers and reduce subscription cancellations. 

With Loop Subscriptions and Gorgias working together, you can provide the best customer experience to your loyal subscribers by having the subscription data synced directly into your Gorgias account. 

Your customer support team can solve subscription queries including the next order date, subscription status, subscribed products, and total completed orders without needing to switch between tools. For taking more action, you can directly navigate to the Loop Subscriptions portal without needing to search for subscription or customer details.

  • Add Loop Subscription widget inside your Gorgias tickets.
  • See all the subscription details of the customer without switching tools.
  • Navigate directly to the subscriptions page inside Loop and take action quickly.
  • Quick action buttons inside the Gorgias interface for agents.
  • Agents can access the customer portal directly with a single click.
  • Agents can take action on behalf of subscribers to resolve tickets faster from Gorgias.
  • Push emails to subscribers from Gorgias.
The integration will update subscription data when a ticket is created, updated, or responded to. To update the data manually, add an internal note on any open or closed ticket - this will refresh your subscription data with up-to-date information.


Steps

1. Go to Settings -> App Store -> All Apps.

2. Find Loop Subscriptions on the list and click it.

3. Click on Connect App - you’ll be redirected to the Loop Subscription app under Gorgias settings.

4. Click on Set up Instructions, then click on the Connect button.

5.  Authorize the app.

An integration named Loop Subscriptions was created under Settings -> App Store -> HTTP Integration -> Manage and, each time a subscriber reaches out to you, the widget will automatically populate inside the ticket sidebar with all the relevant subscription data points from Loop.

If you want to deactivate the integration, the HTTP integration has to be disabled/removed from your Gorias account.
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