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LorisUpdated 3 months ago

Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience.

Loris’ CQA (Conversational Quality Assurance) platform automates parts of the agent performance review process and gives you more time for higher-value agent assessment and coaching.

Integration benefits

  • Lower the cost of QA: Perform more quality checks with less effort and in less time, giving analysts, managers, and team leads more time to work with agents directly.

  • Improve agent performance: Shorten agent review cycles by automating analysis of all interactions, giving agents the timely guidance they need to continuously improve.

  • Increase QA consistency and value: Leverage AI to focus on the right conversations across all your channels, using QA to directly impact on the people who shape your CX.

Setup steps

1. From your Gorgias account head to Settings -> App Store -> All Apps.

2. Find Loris on the list.

3. After selecting the app, click on the Connect App button.

4. Authorize the app. 

5. To integrate the app, you will need to email the Loris Implementation Team at [email protected] which will then integrate the app from their end.

How it works

Once connected the app will begin syncing historical conversations from your Gorgias account into the Loris CQA platform to start analyzing and scoring 100% of your CX conversations.

In addition, you have a dedicated Loris Customer Success Manager to ensure you get the most out of your QA program.

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
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