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Marketplaces by Juble.ioUpdated a month ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


The Marketplaces app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Gorgias Support environment. With seamless integration, you can streamline your customer support operations and provide exceptional service to your customers.

Supported Marketplaces:

  • Amazon Seller Central (All marketplaces)
  • Walmart (US, Canada, Mexico)
  • Mirakl (1800flowers, Adeo, Alltricks, Auchan, B&Q, Bebeboutik, Boulanger, Bricodepot, Carrefour, Castorama, Cdiscount, Debenhams, Decathlon, Galeries Lafayette, Greenweez, Home24, Idkids, Kiabi, Laredoute, Leclerc, Leroy Merlin, Macy's, Maisons du Monde, Manor, MediaMarkt Saturn, Mountain Warehouse, Nature et Découvertes, Showroomprive, Snappy, Tradeinn, Vente Unique, Worten, and much more)
  • Miravia
  • Newegg (All marketplaces)
  • Octopia (CDiscount, etc...)

With the Gorgias + Marketplaces by Juble.io integration you will achieve:

  • Centralized Support: Manage customer messages and inquiries from various marketplaces directly within Gorgias Support.
  • Consolidated Order Information: Gain comprehensive visibility into order details, including status, products, shipping, and more, for all your connected marketplaces.
  • Data-Driven Decisions: Empower your support agents with all the necessary information at their fingertips to make informed decisions and personalize customer interactions.
  • Seamless Navigation: Navigate effortlessly between Gorgias and your connected marketplaces for quick access to specific marketplace and order details.
  • Scalable Integration: Manage an unlimited number of marketplace accounts within your Gorgias instance, ensuring efficient support as your business grows.
  • Improved Agent Experience: Simplified tasks and increased productivity.
  • Leverage Gorgias Automation: Use corresponding Ticket Fields to customize your Gorgias+ Juble.io integration.

Once a customer who has data on one of the marketplaces that you have on Juble.io messages you, their Ticket will appear in Gorgias as an API channel Ticket, and the Ticket Widget will show you their data from Juble.io as shown in this screenshot example:


Steps

1. If you haven’t already, before we begin, please make sure that your sales channels are connected with Juble.io (like your Walmart, Amazon, etc).

2. Navigate to Settings → All Apps → Marketplaces by Juble.io and click on the ‘Connect App’ button on the right.

3. You’ll be taken to your Juble.io dashboard where you’ll want to click ‘Connect’ to connect your Gorgias helpdesk:

4. Find Gorgias on the list and click ‘Setup Now’:

5. Add your Gorgias subdomain on the next page, without the ‘.gorgias.com’ part:

6. Authorize the app once prompted:

7. You’re all set! You can now match your Gorgias Ticket Fields, order statuses, etc, to your Juble.io data:

8. You will find your Marketplaces by Juble.io integration in Gorgias on the path Settings → My Apps → Marketplaces by Juble.io:

9. You will also have two Juble.io HTTP integrations set up on the path Settings → HTTP Integration:


FAQ

My Ticket Widget for Juble.io is missing, why is that?

If the Ticket has ‘Without Extra Data’ in the subject line, you won’t see the Juble.io Ticket Widget in the sidebar. This is intended, it means that the customer in question has no relevant data yet.



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