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If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com.

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Customer Success Tracks 101

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Gorgias mobile app

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Domain Verification

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Help Center 101

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Help Center templates

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Help Center font library

Help Center tracking

Set up an internal knowledge base

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Import articles from a CSV file

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Learnings from Help Center reporting

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Help Center

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Contact Form Views and Rules

Order Management and Flows in Contact Form

Contact Form

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Ticket Fields 101

Types of Ticket Fields

Ticket Field best practices

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Import dropdown values from a CSV file

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

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Ticket Fields

Tags 101

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Subject line Rules for the Help Center Contact Form

Rule Templates

More templates for common Rules 101

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Rule templates

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Priority ticket Rule best practices

Auto-tag Rule best practices

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Auto-reply Rule best practices

Rule best practices

Rule Glossary: WHEN

Rule Glossary: IF, AND, OR, and ELSE

Rule Glossary: Message

Rule Glossary: Ticket

Rule Glossary: Customer and Self Service

Rule Glossary: E-commerce

Rule Glossary

Rules

Account setup

Migrate from non-Zendesk providersUpdated 8 months ago