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OmnisendUpdated 18 days ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Omnisend is a multi-channel marketing automation platform built for eCommerce businesses.

  • Send email marketing, newsletters & SMS campaigns. Start with 500 free emails/mo
  • Grow your email lists with popups including exit-intent, sign-up forms & spin-to-win
  • Mobile-responsive and easy-to-use email templates ready for the holiday season
  • Use Email & SMS to recover abandoned carts, automate checkout reminders + more
  • 20+ pre-built marketing automation to help personalize and automate messages
  • Reply to SMS you received from US customers within your Gorgias account by sending the message via Omnisend
  • Receive your US customers’ SMS replies to your SMS Campaigns and Automatic notifications to your Gorgias help desk
  • Re-engage your unhappy customers with discount codes or special offers, when the customer submits a rating in Gorgias
  • Sync the information collected by Gorgias, including tags and survey scores
  • Omnisend tags are automatically added to tickets in Gorgias



Steps

1. In Gorgias, go to Settings  -> App Store -> All Apps, find Omnisend, and click on Connect App.

2. You'll be taken to the Omnisend platform to connect your Gorgias account:


3. You will be prompted to log in, after which you will add your Gorgias subdomain and authorize the app:





4. A banner will show stating the integration was successful:




Limitations

Is it possible to send SMS replies from non-US customers to Gorgias?

No, this feature is directly related to the keyword replies used by US shoppers and can be supported within the US only.

The client received only one reply. Why?

You can only reply once to customers through Omnisend. You should close the ticket after the first reply. Then, if the client responds, a new conversation will be created for further communication.

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