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OmnisendUpdated 2 months ago

Omnisend is a multi-channel marketing automation platform built for eCommerce businesses.

Top 5 features:

  • Send email marketing, newsletters & SMS campaigns. Start with 500 free emails/mo
  • Grow your email lists with popups incl exit-intent, sign-up forms & spin-to-win
  • Mobile-responsive and easy-to-use email templates ready for the holiday season
  • Use Email & SMS to recover abandoned carts, automate checkout reminders + more
  • 20+ pre-built marketing automations to help personalize and automate messages

Integration benefits

  • Reply to SMS you received from US customers within your Gorgias account by sending the message via Omnisend
  • Receive your US customers’ SMS replies to your SMS Campaigns and Automatic notifications to your Gorgias help desk
  • Re-engage your unhappy customers with discount codes or special offers, when the customer submits a rating in Gorgias
  • Sync the information collected by Gorgias, including tags and survey scores

*Omnisend tags are automatically added to tickets in Gorgias!

Setup instructions

  1. In Gorgias, go to Settings  > All Apps, and find Omnisend and click on Connect App:
  2. Once taken to the Omnisend platform, connect your Gorgias account:
  3. You will be prompted to log in, after which you will add your Gorgias subdomain and authorize the app:
  4. That's it! Your Gorgias account is connected to your Omnisend account:

Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!
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