PangoUpdated 12 days ago
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.
Pango is the world's most flexible and automated delivery and return management solution; it adapts to your operation to achieve a personalized delivery experience and turn refunds into exchanges.
It is modern software powered by a fully customizable, AI-driven workflow to orchestrate your processes into seamless automation while providing a world-class experience for your customers.
- Centralized Management: Manage all your returns and exchanges in one unified platform.
- One-Click Exchanges: Provide a seamless experience with an easy, one-click exchange option for customers.
- Branded & Automated Portal: Offer a branded, AI-powered return portal for a smooth customer journey.
- Customizable Policies: Tailor your return and exchange rules, eligibility conditions, resolutions, and reasons.
- Automated RMA & Notifications: Automate the entire return authorization (RMA) process and customer email updates.
- Automatic Shipping Labels: Instantly generate shipping labels for all returns and exchanges.
- Shipment Tracking: Offer real-time order tracking and notifications for every shipment.
Streamlined Support: Access to real-time return status, refund detail, and exchange options directly from the Gorgias dashboard, reducing response times.
Steps
- From your Gorgias account head to Settings → App Store → All Apps
- Find Pango on the list
- After selecting the app, click on the Connect App button
- Authorize the app
- Once this is done, an HTTP integration will be created:
- You also need to connect the app in Shopify:
- If correctly connected, the integration should show like so:
Once a ticket is created/updated for a customer who has return data, the widget will populate in the sidebar:
If the customer has no return data, a widget will still appear, but it will show a '0' value:
