PangoUpdated a month ago
Pango is a peer-to-peer return management system.
Manage your returns & exchanges in one place with Pango's platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Generate shipping labels and offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
Streamlined Support: Access to real-time return status, refund detail, and exchange options directly from the Gorgias dashboard, reducing response times.
Steps
- From your Gorgias account head to Settings → App Store → All Apps
- Find Pango on the list
- After selecting the app, click on the Connect App button
- Authorize the app
- Once this is done an HTTP integration will be created:
- You also need to connect the app in Shopify:
- If correctly connected, the integration should show like so:
In order for returns to be created, you first need to embed the form onto your website.
The returns are filed through the return portal and the Pango app shows a banner in the dashboard with instructions on how to set this up:
So for a store named nicestoress, the URL would be: https://nicestoress.myshopify.com/a/pango/return-form. Once added, the form will appear:
Once a ticket is created/updated for a customer who has return data, the widget will populate in the sidebar:
If the customer has no return data, a widget will still appear but it will show a '0' value:
