Percepto.CXUpdated 7 days ago

Percepto.CX brings all your CX data sources into one intelligent pipeline. It blends Gorgias Tickets and CSAT scores with e-commerce signals from Shopify, Loop, Okendo, Yotpo, and other key services.

With every data stream unified, Percepto automatically detects product and theme commonalities, flags emerging issues, highlights anomalies, and maps sentiment trends before they escalate. Weekly, AI-generated CX reports turn these findings into insights and concise action steps, so you can fix root problems, optimize products, and delight customers while the competition is still searching for clues.

With Gorgias+Percepto.CX you will enjoy:

• Unified CX Intelligence: Blend Gorgias Tickets and CSAT with Shopify orders, Loop returns, Okendo reviews, and more. One clean data source, zero silos.
• Real-Time Trend Radar: AI clusters feedback by product and theme, instantly flagging spikes, anomalies, and emerging issues before they snowball.
• Auto-Generated Weekly CX Reports: Concise, share-ready summaries of key metrics, wins, and warnings land in your inbox every week with action steps included.

Steps

Before we start please make sure that your Shopify store is connected with Percepto.CX. You will find the steps here on how to integrate it.

1. Make sure that you’re logged into Gorgias and Percepto with Admin permissions.

2. In Gorgias, navigate to Settings → App Store → All Apps and find Percepto.CX on the list. Once it pops up, please click on the tile.

3. Click the blue ‘Connect App’ button on the right-hand side.

4. An OAuth2 window will open in a new tab asking you to authorize the app. Please click the blue ‘Authorize App’ button in the bottom-right corner.

5. You’ll be taken to your Percepto dashboard where your Gorgias integration will be listed as shown below.

6. In Gorgias, you’ll find Percepto integrated on the path Settings → App Store → My Apps → Percepto.CX and on the path Settings → App Store → HTTP Integration → Percepto.CX.

In your Percepto dashboard, you will find statistics about your Products with highest negative sentiment ratio, Topics with highest negative sentiment mentions, and a Feedback volume tracker across different channels. All will be based on your Gorgias and Shopify data, with a clear and easy overview that your CX Team can act on.

Limitations

• Percepto supports Shopify and Shopify Plus stores only for the time being.