Gorgias logo
Gorgias logo

All articles

ReturnLogicUpdated 21 days ago

ReturnLogic helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams.

Integration benefits

  • Pull your ReturnLogic data to Gorgias
  • Display all return data inside the customer widget!

Setup instructions

The setup is done through the ReturnLogic portal only, and once it’s complete, the integration will appear in Gorgias as an HTTP Integration.:

  • Login into the portal and go to Settings>Integrations:
  • Click on Add Integration, and in the dropdown menu select Customer Service, Gorgias, and add the Subdomain:
  • Then connect and authorize the app in Gorgias:
  • Allow access in ReturnLogic:
  • That’s it!

How it works

  • Select a customer who has ReturnLogic data and create a ticket with an internal note:
  • Select the edit widget wheel in the upper right corner, locate the integration and drag it to the sidebar:
  • Click on the widget cogwheel next to Data to edit the widget in order to change the name and color, and add the ReturnLogic link:

Title

Link

{{orderName}} : {{workflowStatus}}

https://originate.returnlogic.com/originate/rma/{{rlRmaId}}

  • Once the widget is saved, the data will show in the sidebar:
  • Edit the Returns field. Listed below are our recommended defaults. (Optional)
  • Edit the From shipping and To shipping fields. Listed below are our recommended defaults. (Optional)
  • Edit the RMA item fields listed below are our recommended defaults. (Optional)
Note: Return data within Gorgias will only be updated when a ticket is created, updated, or a ticket is responded to. If you wish to force an update of your returns data within Gorgias, add an internal note under the ticket.


Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!


Was this article helpful?
Yes
No