ReturnLogicUpdated 4 months ago

ReturnLogic helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams.

Integration benefits

• Pull your ReturnLogic data to Gorgias
• Display all return data inside the customer widget!

Setup instructions

In your Gorgias account, under Settings>All apps, locate RetunLogic and click on Connect App and you'll be taken to your RetunLogic account where the setup will continue. 

• Then authorize the app and log in:
• Once you've logged into the portal, allow access to the app:
•  Then go to Settings>Integrations:

  

• Click on Add Integration, and in the dropdown menu select Customer Service, Gorgias, and add the Subdomain:

  

• That’s it! 

• Once it's completed, the integration will appear in Gorgias under the HTTP Integrations page.
  
  

• Select a customer who has ReturnLogic data and create a ticket with an internal note:
• Select the edit widget wheel in the upper right corner, locate the integration and drag it to the sidebar:
• Click on the widget cogwheel next to Data to edit the widget in order to change the name and color, and add the ReturnLogic link:

• Once the widget is saved, the data will show in the sidebar:

• Edit the Returns field. Listed below are our recommended defaults. (Optional)

  

• Edit the From shipping and To shipping fields. Listed below are our recommended defaults. (Optional)

  

• Edit the RMA item fields listed below are our recommended defaults. (Optional)