ReturnZapUpdated 20 days ago

ReturnZap is an all-in-one, automated return and exchange solution for Shopify.

ReturnZap provides a customizable, self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns.

Automate all steps of the return process, from return through return approval to automated return and exchange processing.

Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

Integration benefits

• See recent return details for each customer in a widget in the Gorgias ticket sidebar, including product information and exchange details.
• Create a return on behalf of a customer directly in ReturnZap with a direct link right from the Gorgias interface.

Steps

• From your Gorgias account head to Settings > App Store > All apps
• Search for ReturnZap
• After selecting the app click on the Connect App button in the top right corner
• Authorize the app
• An HTTP Integration will be created:
• Connect your Gorgias subdomain under ReturnZap Settings > Integrations > Gorgias in Shopify:

Once a ticket with a customer who has return data is created/updated, the widget will auto-populate in the sidebar:

Apart from viewing the customer's recent returns in the widget, you can also start a return directly from Gorgias on the customer’s behalf:

FAQ

• The widget can only display the customer's 5 most recent returns!
• ReturnZap will display the date and time that the sidebar was last refreshed at the top of the widget:
• ReturnZap information in the Gorgias sidebar will only update when one of these triggers occurs: