ReveniUpdated 9 minutes ago

Reveni is the unified platform that centralizes global sales, returns, and logistics in one dashboard, integrating with major eCommerce platforms to optimize purchase and post-purchase flows.

Reveni turns returns into retention using instant solutions for an excellent post-purchase experience, risk-free for your business.

· Instant refunds: reducing friction in the return process, improving customer experience, and increasing repurchase rates.

· Instant Exchanges: ensuring that returned purchases are immediately converted into new sales, increasing retained revenue.

Reveni features multiple integrations with CMS, ERP, carriers, and warehouses. Fully connected to your systems and using AI-powered inventory availability.

Reveni Atlas is our unified global logistics solution that optimizes your operational efficiency, including cross-border operations.

Integration benefits

• Connecting Reveni with Gorgias allows you to display your customers’ returns and exchanges information within your support tickets.
• Keep your customer service team updated on every return so they can respond quickly to customers and provide all necessary information when needed.
• Automate your customer support workflows leveraging the Reveni integration for an improved customer experience.

Steps

• From your Gorgias account, head to Settings → App Store → All Apps
• Find Reveni on the list
• After selecting the app, click on the Connect App button
• Log in to Reveni
• Go to Settings -> Integrations -> Gorgias:
• Add your Gorgias subdomain and authorize the app:
• Once installed, an HTTP integration will be created:

When a customer with Reveni data reaches out, a widget will be displayed in the sidebar, and you can access the customer’s profile in Reveni via the widget link:

Note that the widget only retrieves RMAs created in the last 75 days, and the customer needs to be present in the Reveni app, with a matching Gorgias email address.