55 Results for "Automation rules"
Create rules to take automatic actions on tickets
... right team, close spam, and more. Requirements Available on all Helpdesk plans The account Owner, Admins and Leads can create and manage rules Create a rule Rules apply across all stores and channels in your helpdesk. This means that rules you create will automatically run on tickets ...
Use rules with AI Agent
... Gorgias' two pre-built rules for AI Agent, and how to avoid the most common setup mistakes. This article covers: How rules and AI Agent work together Use pre-built rule templates for AI Agent Avoid conflicts between rules and AI Agent How rules and ...
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Replace email links with Contact Form
Only available when using Shopify stores. Replacing email links with a Contact Form will help you reduce spam from bot crawls and enhance the automation and management of your customer inquiries - it detects mail-to links (links to an email address, for example, mailto: ...
Assign priority to tickets in Gorgias
You can assign a priority to tickets in your helpdesk to help your team resolve customer issues based on their urgency and impact. You can use ticket priority as a condition for creating Rules, as a filter for Views, and as a sorting option for tickets. Using priority ...
Extend
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Extend’s post-purchase automation platform integrates with Gorgias providing agents the ability to view and action Extend customer claims ...
Gatsby
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Gatsby manages a high-volume ambassador program with automation: Automate, integrate, and supercharge your influencer and ambassador communities ...
