75 Results for "Automation rules"
Gorgias Bot
... helpdesk, the sender of the message will be shown as Gorgias Bot. When a reply is made via a Rule Note: when an automatic reply is sent via a Rule, it counts as a billable ticket When a Rule that sends an automatic reply to a customer ...
Enable transcription for Gorgias Voice integrations
... them to the ticket. Requirements Available on all Helpdesk plans with the Voice Add-on Only Admins can enable call and voicemail transcription All roles can read transcripts What to expect Call transcripts will only be generated for calls that are recorded. If you’d like to create ...
Set up Voice to make and receive calls in Gorgias
... the users you’d like to add to the team. Click Create Team. If you’re prompted to create an auto-assignment rule, click Create Rule Later. If you’re creating multiple teams to assign to different queues or phone numbers, repeat the steps ...
