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Syncly

... selecting the desired timeframe. You can repeat the process with a different date range if needed.The maximum duration is 90 days. The app will commence an import that will import your tickets and segment them within the app itself. How it works Once the import is completed, the ...

How Metrics are Calculated

... logs out. With phone tickets, the handle time is calculated as the sum of call duration time and ticket viewing time. Ticket handle time commenced tracking on March 19th, 2024, with no data accessible prior to that date. If the agent filter is used, the metric ...