50 Results for "comment"
Automatically score the quality of your tickets with Auto QA
... Auto QA does not score tickets from public social media channels or voice. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets with at least ...
Satisfaction survey (CSAT) 101
... from both the ticket and Statistics. Does the data show up in Satisfaction stats if a customer didn't click any stars but just commented? No - in these cases, we aren't pulling the message the customer left inside the satisfaction survey page. The customer ...
Rules FAQs
... up since social media platforms can detect and flag such replies as spam. Having said that, we do recommend auto-tagging social media comments, especially comments with negative connotations so that they can be dealt with promptly and with the highest priority. How can I create a ...
Medallia (Stella Connect)
... ticket' %} For example: {% if feedback.star_rating > 0 and feedback.star_rating <= 3 and feedback.comments %} {% include_request 'gorgias_recovery_ticket' %} {% endif %} Please just keep ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Rule Glossary: Actions
Actions are the final step of each Rule, the reason why the Rule was created in the first place - it determines what'll happen when conditions are met. Send email This option can be used to send an email to a specific email address by typing it ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
