48 Results for "comment"
TikTok Shop
... They are pulled in via the API channel, but the filter to find the tickets is 'Channel = TikTok Shop'. Are DMs and comments supported? → This integration specifically addresses TikTok Shop interactions, excluding the handling of direct messages (DMs) and comments. Can you change ...
Medallia (Stella Connect)
... ticket' %} For example: {% if feedback.star_rating > 0 and feedback.star_rating <= 3 and feedback.comments %} {% include_request 'gorgias_recovery_ticket' %} {% endif %} Please just keep ...
Send Customer Satisfaction (CSAT) surveys
... from both the ticket and Statistics. Does the data show up in Satisfaction stats if a customer didn't click any stars but just commented? No - in these cases, we aren't pulling the message the customer left inside the satisfaction survey page. The customer ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
... Agent only responds to direct messages on Instagram and Facebook Messenger. It doesn't moderate or reply to public posts, mentions, or comments. When a shopper sends a direct message, it becomes a new ticket in your helpdesk's inbox — tagged and organized using your ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on discovering insights from CX data, and ...
