... from both the ticket and Statistics. Does the data show up in Satisfaction stats if a customer didn't click any stars but just commented? No - in these cases, we aren't pulling the message the customer left inside the satisfaction survey page. The customer ...
... up since social media platforms can detect and flag such replies as spam. Having said that, we do recommend auto-tagging social media comments, especially comments with negative connotations so that they can be dealt with promptly and with the highest priority. How can I create a ...
... ticket' %} For example: {% if feedback.star_rating > 0 and feedback.star_rating <= 3 and feedback.comments %} {% include_request 'gorgias_recovery_ticket' %} {% endif %} Please just keep ...
... as read in Instagram only if it's read directly in IG Can I like story mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket ...
Actions are the final step of each Rule, the reason why the Rule was created in the first place - it determines what'll happen when conditions are met. Send email This option can be used to send an email to a specific email address by typing it ...
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Syncly is an AI analysis-driven tool. With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals ...
