Medallia (Stella Connect)
... ticket' %} For example: {% if feedback.star_rating > 0 and feedback.star_rating <= 3 and feedback.comments %} {% include_request 'gorgias_recovery_ticket' %} {% endif %} Please just keep ...
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Instagram Direct Messages FAQs
... an Instagram DM Ticket in Gorgias won't trigger a read receipt. Can I like story mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket ...
Rule Glossary: Actions
... this Action on a wide range of comments as they can be registered as spammy by Facebook and they can deactivate your account. Like Facebook comment It can be used to automatically Like a comment with specific keywords or emoticons. If you only like a Facebook comment and don' ...
Syncly
... the desired timeframe, you can repeat the process with a different date range if needed. The maximum duration is 90 days. The app will commence an import which will import your tickets and segment them within the app itself. How it works Once the import is completed, the ...
Agent Performance report
The Statistics Agents Performance report helps team leaders assess the effectiveness and efficiency of their customer support team within a specific time frame. Through detailed metric comparisons of individual performance, team leaders can optimize task allocation and identify points of improvement for their team members. This report includes customer ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Sign up for our Masterclass on Statistics We often mention the median - while the average is the sum of all values divided by the number of ...
