... by adding Customer Notes manually, by Rules, or via other integrations. The more descriptive the notes are the better effect will be. Usable comments include order information, characteristics of customers, products used, bills, etc. Add Internal Notes as context: You can add an ...
... Auto QA does not score tickets from public social media channels or voice. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Twitter (X) Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only ...
... from both the ticket and Statistics. Does the data show up in Satisfaction stats if a customer didn't click any stars but just commented? No - in these cases, we aren't pulling the message the customer left inside the satisfaction survey page. The customer ...
... up since social media platforms can detect and flag such replies as spam. Having said that, we do recommend auto-tagging social media comments, especially comments with negative connotations so that they can be dealt with promptly and with the highest priority. How can I create a ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Medallia Agent Connect connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Actions are the final step of each Rule, the reason why the Rule was created in the first place - it determines what'll happen when conditions are met. Send email This option can be used to send an email to a specific email address by typing it ...
You can improve AI Agent’s performance and increase its ability to successfully automate tickets by reviewing the Optimize page. On the Optimize page, you can explore tickets grouped by intent (the reasons your customers contact you). For each intent, you can see AI Agent ...
