49 Results for "comment"
Automatically score the quality of your tickets with Auto QA
... Auto QA does not score tickets from public social media channels or voice. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets with at least ...
Satisfaction survey (CSAT) 101
... from both the ticket and Statistics. Does the data show up in Satisfaction stats if a customer didn't click any stars but just commented? No - in these cases, we aren't pulling the message the customer left inside the satisfaction survey page. The customer ...
Rules FAQs
... up since social media platforms can detect and flag such replies as spam. Having said that, we do recommend auto-tagging social media comments, especially comments with negative connotations so that they can be dealt with promptly and with the highest priority. How can I create a ...
Medallia (Stella Connect)
... ticket' %} For example: {% if feedback.star_rating > 0 and feedback.star_rating <= 3 and feedback.comments %} {% include_request 'gorgias_recovery_ticket' %} {% endif %} Please just keep ...
Gorgias rule glossary
This glossary outlines the options for each block of the WHEN, IF, THEN rule builder. Read on for an overview of the WHEN triggers that determine when a rule fires, the IF/AND/OR/ELSE logic operators that control conditions, the available condition ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
Syncly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Syncly is an AI analysis-driven tool. With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals ...
