Stay AI (Retextion)Updated 2 months ago

Acquire subscribers, increase customer lifetime value, and reduce churn with the most comprehensive subscription app on Shopify.

Stay AI is the ultimate solution for businesses looking to turn their subscription into a performance channel. Their AI-driven models learn from your shoppers' behavior, giving you the tools to optimize customer retention and increase customer lifetime value.

Their Experience Engine offers a rule-based promo creation system that allows you to increase your monthly revenue by 15% or more within just 90 days. Easily A/B test multiple promos at once to optimize your CLTV, and enjoy advanced analytics that show you when and how to engage with your subscribers.

With Stay’s Retention Engine, you can cut active churn by up to 47%. The data-driven insights give you the tools to build a higher-performing subscription offering, while also identifying where your customers are churning and where to set up retention tactics.

They offer seamless integration with Shopify and Shopify Plus, and the 2-3 week onboarding process has zero downtime. The native gifting functionality comes out of the box, and they offer flexible build-a-box/bundling options. The no-code portal and email creation capabilities help to reduce subscription-related support tickets.

Ready to turn your subscription program into a high-performing revenue channel? Take advantage of exclusive Gorgias partner pricing today!

The Stay AI+Gorgias integration allows you to manage all of your CX Tickets directly in Gorgias. Whenever a customer opens a new Ticket (i.e. asks to speak to a person), the Ticket will open in Gorgias. You will also be able to view that thread of messages in Stay AI’s Customer Conversations tab.

• Streamlined customer support - Merchants can now manage subscriptions directly within Gorgias, minimizing the need to switch between multiple platforms.
• Improved customer experience - By being able to make updates and changes to subscriptions directly within Gorgias.
• Increased efficiency and productivity - The integration between Stay Ai and Gorgias allows for a more efficient and productive workflow for merchants.

Steps

Connect the integration

1. Make sure that, apart from logging into Gorgias, you are also logged into your Shopify as an Admin.

2. In Gorgias, navigate to Settings → App Store → All Apps. Find Stay AI on the list.

3. Once on the Stay AI page, click the blue ‘Connect App’ button to initiate the connection.

4. You’ll be taken to your Stay AI account where you’ll want to click the ‘+ Install’ button shown in the screenshot below:

5. You will then be asked to authorize the app, so please click the blue ‘Authorize’ button:

6. All set! You’ll find your Stay AI integration connected in Gorgias on the path Settings → App Store → My apps as well as Settings → App Store → HTTP Integration:

Test the integration

1. Opt-in to subscription management via SMS through your customer portal - you should receive an opt-in message and a welcome message.

2. Reply "Menu".

3. When prompted with menu options, reply with the option to speak to a human.

4. Log into your Gorgias account to confirm whether a Ticket has been created.

Depending on what you do:

• If you Cancel the subscription, it should reflect as canceled within Stay and Shopify.
• If you Pause the subscription, it should open the subscription view in Stay where you can pause it.
• If you Skip Next Order, it should reflect the updated next shipment date in Stay.
• If you Reactivate the subscription, it should reflect as active within Stay and Shopify.

Once you have a Gorgias Ticket with a customer who has an active subscription, the Gorgias Ticket Widget will show you all of the relevant data about the customer's order like so:

As you can see, you can easily manage the customer's subscription using the buttons in the widget.