Surveywell

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.

Surveywell is a customer satisfaction survey made for eCommerce support. It's also

an advanced CSAT for WhatsApp, Instagram, and Facebook.

Highly customizable CSAT surveys with advanced workflows and deep analytics. Crafted for online brands using Gorgias.

On brand surveys your customers will love: logo, tone, questions...

Analytics on sentiment and agent performance: measure satisfaction with products, shipping, and returns policies alongside service quality.

100% integrated to your helpdesk & Shopify. Automatically trigger surveys based on Gorgias ticket events, track agent performance, and view results right in your Gorgias dashboard.

Agent leaderboard, reporting sync, and data exports for better performance management.

Simple & fair pricing: Starts at $70/mo for 3,000 surveys and 3 team members. We let you keep unused survey credits for the rest of the year! Upgrade for more surveys and unlimited team members. Other features are included in all plans so it's easy, no headaches.

Integration benefits

Your ideal satisfaction survey, in all channels

Multiple surveys
Edit questions
Supports any channels (Insta, WhatsApp, FB & more)
Multiple languages

All channels, synced to helpdesk

Contact syncing
Auto tagging
Two way reporting
Embed survey icons in tickets
Log survey results to Gorgias
One-click install

Surveys that feel like your brand

Adjust colors & icons
Custom domain
Thank you page
Post-survey actions
No-code or Custom CSS
Design & implementation help

Steps

From your Gorgias account head to Settings → App Store → All Apps
Find Surveywell on the list
After selecting the app, click on the Connect App button
Log into the Surveywell account
Add your Gorgias account and authorize the app
There will be no HTTP integration upon installation.

Once the integration is connected, tickets from Gorgias will be shown in the app, and the surveys will also be pushed back into Gorgias, along with tags on the tickets for which the surveys have been sent.

Create a new survey, or edit an existing one:

Once you’ve set the survey up, you can preview and test it:

A successfully set up survey should look something like this when received:

The surveys can be seen on the dashboard in the Surveywell app, along with other data:

The survey details can be seen in the customer’s profile in Surveywell:

Surveyed tickets will be automatically tagged in Gorgias, by the Surveywell survey tag, which is automatically created in Gorgias, upon the integration of the app:

Even though the tickets are automatically tagged, the ticket events will show a user as the one who tagged the ticket. The tagging will be attributed to the person who installed the integration:

Sending Surveys via WhatsApp, Instagram, and Facebook Messenger

Surveys will be sent for the channel used for the ticket, as long as they are added in the survey triggers setting or that the "any of the supported" channel option is selected. Make sure that you have WhatsApp/Instagram/Messenger properly set up in Gorgias beforehand: