Gorgias logo
Gorgias logo

All articles

Technology partner programUpdated 4 months ago

Overview of Gorgias

Gorgias is the leading helpdesk solution for eCommerce brands. We enable thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat, Voice & SMS - in a unified platform integrated with Shopify, BigCommerce, and Magento. 

Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction. Our goal is to grow together with our partners by fueling explosive growth for our shared clients. 



Tech Partner Program Benefits

In this guide, you’ll find an overview of our Technology Partner Program’s tiers, requirements, and associated benefits.

Our tiers are determined by the revenue your company has sourced to Gorgias. As you bring us more business, you'll be elevated to our Preferred Partner status, which unlocks tremendous benefits.

We are equally committed to supporting your revenue goals by sourcing you quality referrals, and we have an industry-leading co-selling motion in place.

Key benefits you can expect

  • Grow your customer base by being connected with our users in need of your platform
  • Competitive revenue share model
  • Exclusive incentives for your clients
  • Dedicated Partner Manager and Support
  • An event budget for sponsorships, client dinners, conferences, and more
  • Co-marketing initiatives to help build awareness for your company
  • Education and training for your team
  • Lead Sharing


Who's a good fit?

Any e-commerce-focused SaaS company that's in the business of helping e-commerce merchants grow. Whether you have 100-10k customers or 1-1000 employees, we always find a way to work with our partners.



Gorgias Partnership Types

Gorgias Trusted Partner

A Trusted Partner has proven to be a great fit for our Partner Program, by executing on agreed-upon deliverables, and adding value to our shared merchants.

Requirements

  • Schedule an onboarding call with a Partner Manager
  • Complete the Gorgias Partner Training
  • Sign the Partnership Agreement
  • Source 1 closed-won referral to Gorgias

Benefits

  • Ongoing 20% monthly revenue share for all referrals
  • Listed in our App Marketplace directory
  • Dedicated Partner Manager Access
  • Co-hosted events opportunities (invite only)
  • Team Training exchange


Gorgias Preferred Partner

A Preferred Partner has Gone-to-Market with Gorgias, and there is high synergy & activity (co-selling/marketing) between our companies.

Requirements

  • Schedule an onboarding call with a Partner Manager
  • Complete the Gorgias Partner Training
  • Source >$40k ARR to Gorgias/12-month period
  • Add the Gorgias logo to your website
  • Include Gorgias in your client proposals
  • Schedule a lunch and learn for your team

Benefits

  • 15% upfront of the ACV + 20% rev share
  • An event and sponsorship budget + priority co-marketing opportunities
  • A dedicated Partner Manager & Quarterly Business Reviews
  • Prominent placement on our Website & In-app App Marketplace (featured Apps) 
  • Priority Technical Support
  • We prioritize referring customers to you
  • Lunch+learns & access to our customer-facing teams


Partner Tier Threshold

Technology partners are tiered on one key metric: the annual contract value (ACV) of won-referrals made to Gorgias. We measure the ACV your company has delivered on a 12-month basis and update the tiers at the start of each quarter.

Tier
ACV Delivered (USD)
Trusted$1-19,999 ARR
Preferred
>$40,000 ARR


Requirements and Benefits Summary


TRUSTED PARTNERPREFERRED PARTNER
ENABLEMENT



Business Review

Annually

Quarterly

Partner Management Access

As available

Regular

Lunch+Learns


X

Shared Slack Channels


X

Leads from Gorgias

Limited

Prioritized

Client Mapping for ABM

As available

X

APP MARKETPLACE


API Access

X

X

Developer Sandbox & Portal Access

X

X

Priority App Review


X

App Integration Consulting

As available

X

Offers Listing

As available

X

Featured App Placement

As available

X

Partnership Tier Badge

X

X

CO-MARKETING


Targeted In-product Messaging

As available, up to 1x year

2x per year

Dedicated Partner Marketing Access

As available

X

Cross-Sell


X

Blog & content exchanges

As available

X

Press Release

Template

Custom Quote

Partner Newsletter Announcement

As available

X

Customer Newsletter Announcement

As available

X

Joint solution 1-pager As available

As available

X

EVENTS


DTCX Signature Event Invite


X

Gorgias Hosted Event Sponsorship Opportunities

By invitation

X

Event Sponsorship Budget

By invitation

X (up to $50k)

Partner Networking Events

By invitation

X

Gorgias Tech Partner Demo Days

By invitation

X

PROGRAM REQUIREMENTS


Commission Earned for leads to Gorgias (optional)

20% ongoing

20% ongoing (+15% upfront of ACV)

Revenue Share paid to Gorgias for mutual customers (optional)

TBD

TBD

Revenue Requirements

Source >$1-19,999 won ARR per 12 months

Source >$40k won ARR per 12 months

Training requirements - Complete the Gorgias Training Module

X

X
Was this article helpful?
Yes
No