Zapier
Zapier is an easy way for non-technical users to create integrations between web applications. No coding required! You can use Zapier to create a ticket in Gorgias when an action or an event happens on another application.
Setup instructions
- In your Gorgias account, click on Integrations → HTTP Integration → Add HTTP Integration
- Click POST, then use the webhook URL from Zapier. You can pass arguments from Gorgias to Zapier using headers
(see also "How to create a ticket with a Zap" below) - Select a trigger of your choice
Nice job! When the integration is triggered, your zap will run.
Create a ticket in Gorgias with a Zap
- In your Gorgias account, go to Settings
- Click on Rest API, and copy the base API URL, the username and the password
- Log in to your Zapier account
- Create a Zap with a trigger of your choice, the zap will run when that event happens
- The following window will open up in order for you to add an action to your Zap:
- Type 'webhook' into the search bar and select 'Webhooks by Zapier'
- When the window below opens, please select 'Custom Request'
- Now let's build your request! Here's our example below:
- Method: POST
- URL: {{your base api url from step 2}}tickets
- Data Pass-Through? False
- Data: copy and paste the code below (please just keep in mind that you should update it with your details)
{
"channel": "email",
"via": "api",
"messages": [
{
"channel": "email",
"via": "api",
"source": {
"type": "email",
"from": {
"name": "Romain Lapeyre",
"address": "romain@gmail.com"
},
"to": [
{
"name": "Gorgias support",
"address": "support@gorgias.com"
}
]
},
"subject": "Reset password",
"body_text": "Can you help me reset my password?",
"body_html": "Can you help me reset my password?",
"from_agent": false
}
]
} - Unflatten: No
- Basic Auth: {{username from step 2}} | {{password from step 2}}
- Headers: Content-Type, application/json
- In the end it should look something like this:
- Click Continue
- Click Create and continue and Zapier will try to create a Gorgias ticket
- Click Finish, name your Zap, and activate it
And you're all set!
