How to create a ticket with Zapier
Zapier is an easy way for non-technical users to create integrations between web applications. No coding required.You can use Zapier to create a ticket in Gorgias when an action or event happens on another application.Create a ticket in Gorgias with a Zap
- In your Gorgias account, go to your profile.
- Click on Rest API, and copy the base API URL, the username and the password
- Log in your Zapier account.
- Create a Zap with a trigger of your choice. The zap will run when this event happens.
- Add an action to the Zap.
- Select Webhooks by Zapier as the app, then select Custom Request, then Save + Continue.
- On the left sidebar, this is what you see.
- Now let's build your request
- "Method:" POST
- "Url:" {{your base api url from step 2}}tickets
- "Data Pass-Through?" No
- "Data:" see code below
- "Unflatten:" no
- "Basic Auth:" {{username from step 2}}|{{password from step 2}}
- "Headers:" Content-Type, application/json
- This should look like this (in pink, all the fields you need to customize):
- Click Continue.
- Click Create and continue, Zapier will try to create a Gorgias ticket.
- Click Finish, name your Zap, and activate it.
Please note that the URL and code should contain gorgias.com.