Zapier is an easy way for non-technical users to create integrations between web applications. No coding required! You can use Zapier to create a ticket in Gorgias when an action or an event happens on another application.Setup instructionsHere's how

<div class="note-callout">This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.</div> <a href="https://zapier.com" target="_blank">Zapier</a> is an easy way for non-technical users to create integrations between web applications without coding. You can use Zapier to create a ticket in Gorgias when an action or an event happens on another application.<hr><h2 id="steps"> Steps</h2><h3 id="connect-the-integration">Connect the integration</h3>1. In your Gorgias account, go to Settings -&gt; App Store -&gt; HTTP Integration.2. Click on Add HTTP Integration.3. Click&#xA0;POST, then use the webhook URL from Zapier. You can pass arguments from Gorgias to Zapier using headers. 4. Select a trigger of your choice - when the integration is triggered, your Zap will run. <h3 id="create-a-ticket-in-gorgias-with-a-zap">Create a ticket in Gorgias with a Zap</h3>1. Go to Settings -&gt; You -&gt; REST API.2. Copy the Base API URL, the Username, and the Password.3. Log in to your Zapier account.4. Create a Zap with a trigger of your choice - the Zap will run when that event happens.5. The following window will open up for you to add an action to your Zap:<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1622648031926/ss-1-jpg.JPG" class="fr-fic fr-dib" style="width: 692px;"></figure>6. Use the search bar and select&#xA0;Webhooks by Zapier.7. When the window below opens, select Custom Request.<img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1622648665600/ss-3-jpg.JPG" class="fr-fic fr-dib">8. Build your request - here&apos;s our example:Method: POST URL: {{your base API URL from step 2}}tickets&#xA0; Data Pass-Through?: False Data: copy and paste the code below after updating it with your details<pre>{
&quot;channel&quot;: &quot;email&quot;,
&quot;via&quot;: &quot;api&quot;,
&quot;messages&quot;: [
{
&quot;channel&quot;: &quot;email&quot;,
&quot;via&quot;: &quot;api&quot;,
&quot;source&quot;: {
&quot;type&quot;: &quot;email&quot;,
&quot;from&quot;: {
&quot;name&quot;: &quot;Romain Lapeyre&quot;,
&quot;address&quot;: &quot;romain@gmail.com&quot;
},
&quot;to&quot;: [
{
&quot;name&quot;: &quot;Gorgias support&quot;,
&quot;address&quot;: &quot;support@gorgias.com&quot;
}
]
},
&quot;subject&quot;: &quot;Reset password&quot;,
&quot;body_text&quot;: &quot;Can you help me reset my password?&quot;,
&quot;body_html&quot;: &quot;Can you help me reset my password?&quot;,
&quot;from_agent&quot;: false
}
]
}</pre>Unflatten: No Basic Auth: {{username from step 2}} | {{password from step 2}} Headers: Content-Type, application/jsonIn the end it should look something like this:<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1625829046394/123.png" class="fr-fic fr-dii"></figure>9. Click Continue.10. Click Create and continue and Zapier will try to create a Gorgias ticket.11. Click Finish, name your Zap, and activate it. <h3 id="send-statistics-to-your-email">Send statistics to your email</h3>If you want weekly/daily/monthly statistics emailed to you automatically, there is a Zap for that. For example:<img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640348633584/screen-shot-2021-09-07-at-6-34-32-pm.png" data-hd-align="center" class="fr-fic fr-dib" style="width: 422px;">Here&apos;s an overview of the structure of this Zap:<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640348689991/screen-shot-2021-09-07-at-9-33-11-pm.png" data-hd-align="center" class="fr-fil fr-dib"></figure>1. For the trigger event,&#xA0;you&apos;re free to choose the one that fits your workflow best.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640348895373/screenshot-zapier-com-2021-12-24-13-27-52.png" data-hd-align="center" class="fr-dib"></figure>2. Pick the time range for the stats that you want delivered to your mailbox.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640350442979/1.png" data-hd-align="center" class="fr-fic fr-dib"></figure>3. Pick the correct format for your time zone as well.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640350601339/2.png" data-hd-align="center" class="fr-dib"></figure><figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640350681033/3.png" data-hd-align="center" class="fr-dib"></figure>4. Choose the format in which your data will be displayed.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640350825014/4.png" data-hd-align="center" class="fr-dib"></figure><figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640350948579/5.png" data-hd-align="center" class="fr-dib"></figure>7. Configure the look of the email, recipients, etc.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/5EujS3o1MG/1640351009240/7.png" data-hd-align="center" class="fr-dib"></figure>

Zapier

Zapier is an easy way for non-technical users to create integrations between web applications.How it worksYou can use Zapier step to create a widget next to tickets, and display any custom data you'd like:Setup instructionsYou will first need to crea

<div class="note-callout">This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.</div> <a href="https://zapier.com/" target="_blank">Zapier</a> is an easy way for non-technical users to create integrations between web applications - like creating a widget next to tickets to display any custom data you&apos;d like.<hr><h2 id="steps"> Steps</h2>1. Create a Zap that has the following information:<ul><li style="font-size: 16px; font-family: Inter;">The customer.id you want to create the widget for</li><li style="font-size: 16px; font-family: Inter;">Data points you want to add to your widget (like return data)</li></ul>2. Create a new step with a <a href="https://docs.gorgias.com/faq/how-to-create-a-ticket-with-zapier" target="_blank">webhook by Zapier</a> and select a Custom Request.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/k2r4pzkt4l/1629199735431/image-2.png" class="fr-fic fr-dib"></figure>3. Go to Settings -&gt; You -&gt; Rest API, and copy your Base API URL, Username (email), and Password (API key).4. Insert the following data into your Zap:Method: PUT URL: https://{{domain_from_step_3}}.gorgias.io/api/customers/{{customer.id}}.&#xA0; The {{customer.id}} is returned when you create a ticket, so if you created a ticket in the previous step, you can use it now. Basic Auth: {{email_from_step_3}}|{{api_key_from_step_3}} Headers: Content-Type, application/json<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/k2r4pzkt4l/1629200369446/screenshot.png" style="max-height: 800px; width: 692px;" data-hd-height="800px" class="fr-fic fr-dib"></figure>5. Test your Zap and then turn it on.<figure><img src="https://hsfiles.gorgias.help/help-centers/2648/eQ5bRgGfSN/articles/k2r4pzkt4l/1629199954958/image-3.png" class="fr-fic fr-dib" style="width: 692px;"></figure>6. Display the widget in the sidebar next to your tickets by opening a ticket associated with the customer you just updated.7. Click on the cog icon at the top right to edit widgets.8. Find your custom data in the orange widget.9. Drag it to the right.10. Click Save widget.Now the data that you add through Zapier for each customer will be displayed on the card when it&apos;s available.

Custom Widgets with Zapier

Please feel free to reach out to our Support Team via email anytime!

Main website

What's new

Webinars

Academy

Community

Gorgias

Integrations (Apps)

Other Integrations

Gorgias Academy

Agent knowledge checklist

About us

Customer data & privacy

GDPR requests

Policy

About Gorgias

Helpdesk pricing

Automate pricing

Voice Add-on pricing

SMS Add-on pricing

Convert pricing

Pricing

Support

Office hours

Customer Success Managers (CSMs)

Customer Success Tracks 101

Track 1: Discovery

Track 2: Speed

Track 3: Efficiency

Track 4: Delight

Track 5: Profit

Customer Success Tracks

Customer success

Fireside Chats

Monthly product updates

Videos

REST API

Build a custom app

Developer resources

Technology partner program

Technology partners

Agency partner program

Gorgias Services Partner Program

Agency partners

Partner resources

Resources

Set up a trial account

Homepage

Migrate from non-Zendesk providers

Help Desk Migration

Zendesk migration 101

Import data from Zendesk

Enable/disable channels

Migrate from Zendesk

Helpdesk migration

Get started

Gorgias Bot

Search

Create a ticket

Handle incoming tickets

Assign tickets manually

Other ticket management features

Snooze tickets

Merge tickets

Auto-assign and auto-unassign tickets

Bulk actions

Export tickets

Internal Notes

Keyboard shortcuts

Tickets auto-merge

Tickets

Customer Sentiments

Customer Intents

Intents & Sentiments

Notifications 101

Enable browser notifications in Chrome

Enable browser notifications in Safari

Enable browser notifications in Microsoft Edge

Disable browser notifications

Notifications

Daily operations

Business hours

Gorgias mobile app

Languages Gorgias can detect

Accessing Incognito Mode

Email integrations

Email integration FAQs

Signatures

Migration from Mailgun to Sendgrid

Connect your Email to your store

Gmail (Google Mail)

Outlook (Microsoft 365)

Other Email Providers

Domain Verification

Email

Set up Chat

Gorgias Chat FAQs

Chat Visibility

Email capture

Dynamic wait time

Quick Replies

Live and offline mode

Offline Capture

Automatic Online/Offline Status

Video in Gorgias Chat

Chat Campaigns

Multi-Language Support

Require Automated Interaction

Chat Transcript

Chat Privacy Policy

Widget size and weight information

Install Campaign bundle

Advanced Chat customization

Basic Chat customization

Chat

Voice Add-on 101

Voice FAQs

Voice Troubleshooting

Receive inbound calls

Make outbound calls

Availability per country

Call recording

Call routing and ringing behavior

Default View and Team for Voice

Voice tickets and events

Phone policy

Putting callers on hold

Voice Setup

Voice

SMS add-on 101

SMS FAQs

Set up SMS

Toll-free Verification

A2P 10DLC Registration

SMS Policy

Help Center 101

Create a Help Center, Article, or Category

Help Center templates

Use Google Analytics with your Help Center

Help Center font library

Help Center tracking

Set up an internal knowledge base

Create a Help Center Contact Form

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Contact methods in the Help Center

Help Center Order Management

Embed Help Center

Learnings from Help Center reporting

AI-Generated Help Center Articles

AI Library

Help Center customization

Help Center

Standalone Contact Form

Embed the Contact Form on your Website

Replace email links with Contact Form

Contact Form Views and Rules

Contact Form Order Management Flows

Contact Form

Channels

Ticket Fields 101

Types of Ticket Fields

Ticket Field best practices

Set up Ticket Fields

Import dropdown values from a CSV file

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket Fields in Rules

Ticket Fields

Tags 101

Default Tags

Create, edit, or delete Tags

Merge or sort Tags

Rules 101

Rules FAQs

Set up a Rule

In-ticket suggestions

Subject line Rules for the Help Center Contact Form

Rule Templates

More templates for common Rules 101

Auto-Close common Rule templates

Auto-Tag common Rule templates

Auto-Reply common Rule templates

Rule templates

Best practices for Rules

Priority ticket Rule best practices

Auto-tag Rule best practices

Auto-close Rule best practices

Auto-reply Rule best practices

Rule best practices

Rule Glossary: WHEN

Rule Glossary: IF, AND, OR, and ELSE

Rule Glossary: Message

Rule Glossary: Ticket

Rule Glossary

Rules

Account setup