Recharge

Updated 1 week ago by Romain Lapeyre

Recharge is a recurring payment app for Shopify. Managing customer subscriptions has never been so simple.

Connect Recharge to your Gorgias account

Integration benefits

  • Display Recharge subscriptions next to support tickets
  • Actions: cancel / re-activate subscriptions, refund (partially or totally) a charge
  • Macro variables: embed customer's ReCharge data into your macro replies
Please note that the orders passed through Recharge must be canceled using the 'Cancel' button on the Recharge order, not on the Shopify order, or else it won't work.

Refunds for Recharge fulfilled orders must be processed in Recharge, but fulfilled orders must be canceled via Shopify.

Setup instructions

To connect your Recharge account to Gorgias:

  1. Go to your Gorgias account
  2. Go to Integrations
  3. Select Recharge
  4. Click Add recharge
  5. Allow Gorgias to access your Recharge account

You're done! Now, subscriptions are displayed next to support tickets, and you can edit them in one click. 

Macro variables

Now you can create macros enriched with your customer's ReCharge data. Your customer may be asking about the price paid for their last subscription, or maybe they want to know about the scheduled date for the next charge. You can now reply to all such queries in just two clicks!

Please check out the screenshot below of all of the currently available ReCharge macro variables:

Frequently asked questions

  1. When I click on the customer's name under the Recharge sidebar it is not taking me to customer's Recharge profile.
    Once clicking on the customer's name in Gorgias the link we are trying to open is https://domain.myshopify.com/tools/recurring/customers/1234abcd/. The link should take you to the customer portal, not the Recharge backend, which is important to note! However, if that's not happening, you will first want to look into your widget configuration. Please click on the little gear icon at the top right corner of any ticket where there is ReCharge data and the widget settings will open. Then, simply click on the gear icon next to the customer's name in the widget on the right, as shown on the screenshot below:
    In the link bar, you'll want to insert the following link, but with your store domain and hash details: https://{{domain}}.myshopify.com/tools/recurring/portal/{{hash}}/subscriptions (you'll find the hash on the same widget settings page, simply search via Ctrl+F/Command+F). Click 'Submit' and that should do the trick!
    Please just keep in mind that this fix only applies to one of your stores, as only one store domain can be put into the link above. If you have multiple stores integrated, you'll have to pick only one for now.
    If you are still getting an error message when trying to access the page, then most likely the issue is due to the Recharge setup. In the Shopify configurations for your Recharge app, there are some configs for the customer portal and the URL it is generating might be wrong. So, if you are able to change them - just go to the admin panel and update the portal URL. Here you can look through some docs ReCharge provides about the customer portal.


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