Updated 1 month ago by Chris Lavoie

JustCall’s Gorgias phone integration lets you call your customers easily using the helpdesk. You can track your calling activities from Gorgias, we create a ticket in your account for every call that you make.

You can also have a click to call icon next to your Gorgias customer’s phone number in the ticket by using our JustCall chrome extension.

To use the JustCall texting option you would need to install the Chrome extension. Texting can't be done via Gorgias just yet.

Follow these steps to activate your Gorgias Phone integration:

In Gorgias:

  • Log in to your Gorgias account.
  • Head over to settings.
Gorgias dashboard
  • Select Rest API from the sidebar menu.
Gorgias settings
  • On this screen, copy your API credentials i.e., your base API URL, Username, and your API key.
Gorgias Phone Integration Gorgias API key secret

On JustCall:

  • Log in to your JustCall account.
  • Click on Integrations in the sidebar.
  • Click on the +Integrate button present against Gorgias Integration.
  • There are two scenarios here. For instance, if your account owner or another JustCall team member has already integrated the Gorgias domain that you are looking forward to integrate – you can simply enter your email address by selecting the desired store.
Gorgias Phone Integration justcall setting
  • Press the ‘Integrate’ button and you are ready to go.
  • However, if you want to integrate another Gorgias account or if you are the only one in your team who is looking forward to integrating, then hit the `Integrate another Gorgias account` button. For instance, you will have to enter your Base API Url, Username, and API key that you copied in the previous steps.
Gorgias Phone Integration in justcall
  • Click on the ‘integrate’ button to successfully complete the integration.

Get our chrome extension to make calls directly from your browser without having to pick up your phone. You get a click to call button next to every phone number on the right-hand ticket sidebar. For more help on JustCall’s chrome extension click here.

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