Magento 2

Updated 3 months ago by Axelle Heems

The Gorgias plugin for Magento is only compatible with Magento 2.3 for now. It will not function properly on your Magento 2.2 stores.

Benefits of Magento 2

You can:

  • Display customer profiles next to tickets
  • Display orders, shipments and credit memos
  • Insert Magento 2 variables in macros

You will soon be able to:

  • Use Magento 2 variables as filters in rules
  • Perform actions (cancel orders, refund payments, etc.)

How to connect Magento 2?

To connect your Magento 2 store to your Gorgias account, you first need to install the Gorgias plugin on your store.

To do so:

  1. Buy the "Gorgias" plugin from the Magento Marketplace: https://marketplace.magento.com/gorgias-module-magento-connect.html (don't worry, it's free!)

Then, please ask your developer to:

  1. Connect to your Magento store's server with SSH
  2. Run those commands:

composer require gorgias/module-magento-connect

bin/magento se:up

bin/magento se:di:co

Once this is done, go to your Gorgias account:

  1. Click on "Settings" > "Integrations" > "Magento 2"
  2. Click on "Add Magento 2 store"
  3. Enter the URL of the Admin panel of your Magento 2 store, then click on "Add integration"
  4. You will be redirected to your Magento 2 store: there, click on "Create"
  5. You will then be redirected back to your Gorgias account
  6. πŸŽ‰ your Magento 2 store is now connected to your Gorgias account! From this point, we will do an initial import of all your customers into Gorgias. Any new order / customer will also be synchronized, and data about orders will be updated when there are new shipments or credit memos related to them.

Below is a screenshot of how customer & order info will appear:

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