Magento 2

Updated 4 days ago by Axelle Heems

The Gorgias plugin for Magento is currently compatible with Magento 2.2 and 2.3, for all Magento versions: Open Source (CE), Commerce using on prem (EE), Commerce on Cloud (ECE)

Benefits of Magento 2

You can:

  • Display customer profiles next to tickets
  • Display orders, shipments and credit memos
  • Insert Magento 2 variables in macros

You will soon be able to:

  • Use Magento 2 variables as filters in rules
  • Perform actions (cancel orders, refund payments, etc.)

How to connect Magento 2?

To connect your Magento 2 store to your Gorgias account, you first need to install the Gorgias plugin on your store.

To do so:

  1. Buy the "Gorgias" plugin from the Magento Marketplace: https://marketplace.magento.com/gorgias-module-magento-connect.html (don't worry, it's free!)

Then, please ask your developer to:

  1. Connect to your Magento store's server with SSH
  2. Run those commands:

composer require gorgias/module-magento-connect

bin/magento se:up

bin/magento se:di:co

Once this is done, go to your Gorgias account:

  1. Click on "Settings" > "Integrations" > "Magento 2"
  2. Click on "Add Magento 2 store"
  3. Enter the URL of the Admin panel of your Magento 2 store, then click on "Add integration"
  4. You will be redirected to your Magento 2 store: there, click on "Create"
  5. You will then be redirected back to your Gorgias account
  6. 🎉 your Magento 2 store is now connected to your Gorgias account! From this point, we will do an initial import of all your customers into Gorgias. Any new order / customer will also be synchronized, and data about orders will be updated when there are new shipments or credit memos related to them.

Below is a screenshot of how customer & order info will appear:


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