Magento 2 VariablesUpdated 10 months ago
You can auto-populate Magento 2 data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message.
Variables
| Customer name | {{ticket.customer.integrations.magento2.customer.firstname}} {{ticket.customer.integrations.magento2.customer.lastname}} |
| Customer email | {{ticket.customer.integrations.magento2.customer.email}} |
| Customer date of birth | {{ticket.customer.integrations.magento2.customer.dob|datetime_format("MMMM d YYYY")}} |
| Phone number used in last order | {{ticket.customer.integrations.magento2.orders[0].extension_attributes.shipping_assignments[0].shipping.address.telephone}} |
| Store name | {{ticket.customer.integrations.magento2.orders[0].store_name}} |
| Price of last order | {{ticket.customer.integrations.magento2.orders[0].grand_total}} {{ticket.customer.integrations.magento2.orders[0].order_currency_code}} |
| Products in last order | {{ticket.customer.integrations.magento2.orders[0].items[0].name}} {{ticket.customer.integrations.magento2.orders[0].items[1].name}} {{ticket.customer.integrations.magento2.orders[0].items[2].name}} ... |
| Price of every item in last order | {{ticket.customer.integrations.magento2.orders[0].items[0].base_price_incl_tax}}{{ticket.customer.integrations.magento2.orders[0].items[1].base_price_incl_tax}}{{ticket.customer.integrations.magento2.orders[0].items[2].base_price_incl_tax}} ... |
| SKU of every item in last order | {{ticket.customer.integrations.magento2.orders[0].items[0].sku}} {{ticket.customer.integrations.magento2.orders[0].items[1].sku}} {{ticket.customer.integrations.magento2.orders[0].items[2].sku}} ... |
| Name of shipping company for last shipped order | {{ticket.customer.integrations.magento2.shipments[0].tracks[0].title}} |
Steps
1. Go to Settings -> Productivity -> Macros.
2. Click on Create macro in the top right.
3. Write your text and choose a variable from the dropdown menu at the bottom of the reply box, labeled Magento 2.
If you need to pre-populate data that's not one of our default variables, you can manually add yours as shown in our video at the top of the page.
