Updated 3 weeks ago by Chloe Kesler

How it works

An email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often contains a name, business contact information, email address a website URL, etc.

Setup Instructions

Email signatures in Gorgias are set for each email integration. In other words, each email address that you connect on Gorgias will have their own signature setup. You can choose where you would like to have your full name, agent's job title, logo image, phone number, etc.

To set up an email signature, you will go to:

  1. Settings:
  2. Integrations:
  3. Email:
  4. Then click on the email integration that you want to start with. 
  5. In the signature box, you can enter any text you want to appear on all agents signatures for this particular email integration. By selecting the "Current agent" drop down (image below) you can input variables such as "Current agent first name" which will automatically insert the current agents first name into the signature on the ticket. 
  6. Once you have set up your signature select "Save changes". When you are in an email ticket, your signature will automatically be sent at the bottom of the text. To view your signature in the message select the icon on the bottom left of the text box as shown below. 
If you have a signatures in your macro and in your email integration they will both be applied in your email reply.
HTML is not available in our signatures.

How to change the size of the logo in the signature?

What do you think? Yay or Nay?