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Account setup
11 categories
3 articles
Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.
Categories
Customers
Channels
Satisfaction
Views and sections
Billing and usage
Tags
Macros
Rules
Self-service
Gorgias self-service features allow shoppers to manage their orders on their own and find answers to common questions in just a few clicks.
Automation Add-on
Resources to assist with setting up your account with the automation add-on
Articles
Business hours
The Business Hours setting allows you to set the days and times in which you have support representatives available.How it worksBusiness Hours are being used in rules and also they will determine whether your chat widget will show in online or offlin
Mobile app fact sheet
The Gorgias app is available for both Android and iOS! You can continue to provide the best possible support on the go, almost as if you are right there in the office with your team.How it worksFeaturing:A clean, crisp layout with views and customer
How many languages can Gorgias detect?
Gorgias can currently detect up to 54 languages in your support tickets. How it worksYou can use languages to create view filters. For example, you can create a view to show Spanish tickets only. Language detection can also be helpful in rules. For i