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Account setup

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.


Users and teams

2 categories • 3 articles

8 articles

6 categories

4 articles
Views and sections

2 categories • 1 article
Billing and usage

5 articles

7 articles
Ticket fields

7 articles

15 articles

1 category • 12 articles

Resources to assist with setting up your account with the Gorgias Automate

5 categories • 4 articles

3 articles


Business hours

The Business Hours setting allows you to set the days and times in which you have support representatives available.How it worksBusiness Hours are being used in rules and also they will determine whether your chat widget will show in online or offlin

Mobile app fact sheet

The Gorgias app is available for both Android and iOS! You can continue to provide the best possible support on the go, almost as if you are right there in the office with your team.How it worksFeaturing:A clean, crisp layout with views and customer

How many languages can Gorgias detect?

Gorgias can currently detect up to 54 languages in your support tickets. How it worksYou can use languages to create view filters. For example, you can create a view to show Spanish tickets only. Language detection can also be helpful in rules. For i