Email

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Connect Gmail to your Gorgias inbox

This article will guide you through all types of Gmail integrations.How it worksDepending on the type of your Gmail address, you will want to follow one of the two methods to integrate:DirectGmail (standalone)ForwardingGmail (alias)Gmail (group)Setup

Connect Outlook to your Gorgias inbox (Microsoft 365)

To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk

Automatically forward emails to Gorgias from an external address

Connect your support email address(es) to Gorgias using automatic email forwarding to read and respond to messages received at an external email address as tickets from your Gorgias helpdesk. You can connect any email address that is owned and mainta

Signatures

How it worksAn email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often contains a name, business contact information, email address a website

Connect your Email to your store

It's hard to differentiate ticket data if you're a multi-brand or multi-country store using one Gorgias account. That's why we recommend connecting your email to your store, so all of your brands can take advantage of Gorgias' advanced features. When

Migration from Mailgun to Sendgrid

This document will help you understand and complete the Migration process from Mailgun to Sendgrid. These providers are used to host your base email address created by default when you create your Gorgias account - this is the email ending in emails.

Import emails into Gorgias

You can read and respond to emails sent to an external email address from your Gorgias helpdesk by connecting a direct email integration or by setting up automatic email forwarding. If you’d like to bring previous email interactions with a customer i