Transfer Gorgias account ownershipUpdated 8 days ago
The account owner is the person who created the Gorgias helpdesk, identified by the email address used at sign-up. You can't delete or change the account owner's role until ownership has been transferred to another user. There can only be one account owner in your helpdesk.
Requirements
- Available on all Helpdesk plans
- Only the existing account owner can transfer ownership
Set a new account owner
To assign the role of account owner to a new user, the existing account owner can follow the steps below. Once account ownership is transferred, the previous owner’s role can be changed, and their account can be deleted.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Account, then select Users.
- Select the user you’d like to transfer ownership to.
- Click Set as account owner in the top-right corner.
- Click Set as owner.
What to do if the account owner can't transfer ownership
If the account owner left the company and you'd like to transfer ownership to another user, send us an email at [email protected] to request this. In your email, please make sure to CC the current account owner and all the other admins on your helpdesk account.
Ownership can be transferred so long as two admins confirm the request, and the account owner doesn’t dispute it.
If there aren't any other active admins on the account or they don't respond to the email thread, please include any C-level executive who can confirm the request, and the case will be reviewed by our Legal team.
