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Users and teams

2 categories
3 articles



6 articles

5 articles


Your profile

Each Gorgias user has a section specific to them titled Your profile. This section is where variables for current agent and agent will pull data. These variables are used in macros and in the email signature setup by the admin of the account. The nam

Agent availability status

You can see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams effectively assign tickets, request and share informati

Transfer account ownership

The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner. You cannot delete the Account Owner, nor downgrade their role from Admin. If the account o