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What is Gorgias?

5 articles

Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.

Articles

What is Gorgias?

Gorgias (pronounced 'gorgeous') is a customer support platform built for e-commerce companies!Connect all of your customer service channels: email, chat, phone, Messenger, Facebook, Instagram, SMS and manage all of them from inside one Gorgias dashbo

Customer data privacy

Your clients may enter sensitive information like credit card numbers or social security numbers into their messages. When these messages come into Gorgias, this sensitive information is automatically obfuscated/scrambled so your agents don't have ac

Gorgias Support Team SLAs

As we strive to provide maximum customer service, we will talk a bit more on clearly stating metrics, responsibilities and expectations. This article will mostly focus on the Service Level Agreement (SLA) for the Support Team, including Level 1 and L

Gorgias Customer Success

What do Gorgias CSMs do?Gorgias Customer Success Managers are there to help utilize Gorgias to the best of its abilities. The team can help you optimize and automate your daily workflows, improve your usage and get up to speed with our newest and upc

How to set up a Gorgias account

We're happy to hear that you've decided to transform your CS team into the powerhouse of your company!Now all that's left to do is to set up your account in just a few easy steps. 💪Setup instructionsPlease follow the steps below:When you're on the Go