Chat: Add a privacy disclosureUpdated an hour ago
Clear and visible privacy disclosures are essential to building a trustworthy brand, which is why you should consider laying out your privacy disclosures to your shoppers the moment they open the chat.
You can fully customize the text of the disclosure to reflect your unique privacy practices and/or to request the shopper’s consent for the handling of data through the chat. The text can be formatted to your liking and can include hyperlinks to your full Privacy Notice and/or Terms of Service policy.
If your chat is set up in multiple languages, you can set a unique disclosure for each version to provide the disclosure in the shopper’s native language and to address requirements under local data privacy laws.
Important: Certain privacy laws that could apply to you may require that the chat provide specific disclosures or obtain specific consent from shoppers. Gorgias is not responsible for configuring the chat to comply with privacy laws that may apply to you and your chatbot. It is your responsibility to enable chat privacy disclosures, provide accurate information, and obtain consent from shoppers, as needed. This article, and any sample disclosure and consent language we may provide, is intended for general informational and educational purposes only. You are responsible for obtaining legal or business advice from your own legal counsel or other professional adviser and should not rely on this article or any sample language in its place.
Turn on and customize disclosures
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Channels, then select Chat.
- Select a chat integration from the list.
- From the Appearance tab, scroll to Privacy policy.
- Check the box next to Show privacy policy at the start of a conversation. You'll immediately see its placement in the chat preview on the right-hand side.
- Customize the text of the disclosure to provide your choice of information (including a hyperlink to your Privacy Notice and/or Terms of Service) or to obtain consent from the shopper. You may use the sample disclosure we provide as inspiration, but please work with your legal counsel to craft the right language for you.
- Note: If you've enabled AI Agent on chat, Gorgias automatically adds "This chat is AI-powered for faster assistance" to your disclosure. This can't be customized.
- Click Save in the top-right corner.
Note: If you need to customize the disclosure for other languages, navigate to the Language tab. From there, select a language and customize the copy.
