Chat
Chat: Set up Gorgias chat integrations
If you’d like to give your shoppers a real-time way to connect with a support agent, you can set up live chat to allow shoppers to chat with your team without navigating away from your store. Once you’ve set up Chat, you can install the widget to pag
Chat: Configure chat preferences
Modes determine how customers interact with your Chat widget which is important as it sets the expectation for reply times from your team. Gorgias Chat has 2 modes:. Gorgias will automatically switch between live and offline mode depending on your Ch
Chat: Customize chat appearance
By navigating to Settings → Channels → Chat -> your Chat integration -> Appearance, you can change the look of your Chat widget to customize it for your brand. To the right, you'll see a preview of what your Chat will look like with the selected sett
Chat: Share wait time with shoppers
With the queue system (dynamic wait time), your chatters will know how long they'll most likely have to wait for a reply back from an agent via Chat which helps set the right expectations for your customers. The estimated wait time is the median firs
Chat: Capture requests outside of business hours
The Offline Capture feature in Chat is a way to collect customer inquiries when your shop is offline - it's mandatory for all Gorgias users when Chat isn't active after business hours. It sets better expectations for the customer and makes it easier
Chat: Add a privacy disclosure
Clear and visible privacy disclosures are a staple in having a trustworthy brand which is why you should consider laying out your privacy disclosures to your shoppers the moment they open the chat. You can fully customize the text of the disclosure t
Chat: Set up campaigns to proactively engage shoppers
Gorgias has two types of Campaigns:. Under Convert -> your chat integration -> Campaigns, you can filter your campaigns by Active or Inactive, use the search engine to find the campaign you're looking for, sort them by name, and preview them by hover
Chat: Deflect conversations with an automated interaction
To manage the volume of incoming chat tickets, you can require that your customers go through an automated interaction, like Flows or Order Management, before they are able to send your team a chat message. If the automation does not resolve their in
Chat: Add chat to your Shopify checkout page
Shopify allows you to customize your checkout and thank you pages with apps like Gorgias. After you install the Gorgias app on Shopify, you can use the checkout editor to add a Gorgias Chat widget to your checkout and thank you pages. Th
Chat: Make chat available in multiple languages
The Chat can be displayed to different customers in different languages, allowing you to support your shoppers worldwide in a single widget. Our Chat will automatically detect shoppers' browser default language and configure campaigns and flows in th
Chat size and weight information
We work hard to decrease Gorgias Chat's impact on website loading times - it currently affects the performance score by only 3 points. The Google Lighthouse Performance score is a weighted average of the metric scores used to calculate a page's speed
Install Campaign bundle
Installing Campaign bundle is mandatory so your Chat Campaigns can remain active and visible to your customers. This Campaign bundle was previously contained in the Chat installation package, but we decided to separate it to increase security. Steps.
Add Gorgias Chat domains to your allowlist
If your store uses strict content security policies, you may need add the following URLs to an allowlist in order for the Gorgias Chat widget to work:. If you subscribe to Gorgias Automate, consider adding the following URL as well:. If you want to a
Customize the chat widget with HTML and JavaScript
This article is only meant to be a reference point for you and your team - following these instructions will require knowledge of HTML, JavaScript, and Shopify Liquid (for Shopify). Every code snippet used to customize the widget should be placed
HTML snippets for chat customization
The Gorgias chat widget exposes a JavaScript API and several window-level variables that let you control widget behavior, appearance, and content beyond what's configurable in the settings
Gorgias Chat FAQs
Chat may no longer appear on your store if you recently changed your Shopify theme. When your theme changes, the code that adds Gorgias chat to the page may have been affected or overwritten. The best way to add Chat to your Shopify store is to use t
