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Compatibility of automation features with ecommerce store providersUpdated 5 hours ago

This article explains which ecommerce stores (provided by platforms like Shopify, BigCommerce, Magento 2) are compatible with Gorgias’s automation features.

AI Agent and other automation features, Flows and Order Management, are available with an active AI Agent subscription.

Shopify stores are fully compatible with all automation features. Refer to the following table to understand feature support for other types of ecommerce stores.


ShopifyBigCommerce & MagentoWooCommerce & Prestashop
AI Agent✅ Supported❌ Not Supported❌ Not Supported
Flows✅ Supported✅ Supported❌ Not Supported
Order Management✅ Supported❌ Not Supported❌ Not Supported
Article Recommendation✅ Supported✅ Supported❌ Not Supported
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