Automation features (Flows & Order Management)
Empower customers to self-serve without needing to contact a person. Provide immediate, scripted responses to common questions along with real-time order status updates.
Categories
Flows
Order Management
Article Recommendations (Retired)
Automatically recommend Help Center articles when shoppers ask a question in Chat
Quick Responses (Retired)
Quick Responses is a retired feature of Gorgias's Automate subscription, and is no longer supported.
Articles
How to test automation features without creating billable tickets
You can use a Test mode to check that your automations are working as intended without being billed for automated interactions. Test mode can be used to verify automations likes Flows, Order Management and Article Recommendations.
Compatibility of automation features with ecommerce store providers
This article explains which ecommerce stores (provided by platforms like Shopify, BigCommerce, Magento 2) are compatible with Gorgias’s automation features. AI Agent and other automation features, Flows and Order Management, are available with an act
