AI Agent & automation features
AI Agent is an autonomous assistant for support and sales, specifically designed for ecommerce brands. AI Agent sends personalized, high-quality responses to help shoppers find and buy products, answer order-related questions and resolve tickets.
Getting Started with AI Agent
Train AI Agent
Test AI Agent
Deploy AI Agent
Analyze AI Agent
Connect AI Agent with other apps
Use Actions with AI Agent to simplify and automate tasks that normally require human agents to make changes in 3rd-party tools
Shopping Assistant skills
AI Agent settings
Personalize your AI Agent to match your brand's personality and preferences
AI Agent FAQs
Gaia (Beta)
Gaia is a coaching agent built into your helpdesk. Learn how to use it to identify gaps in your AI Agent setup and draft targeted improvements for you to review and approve.
Automation features (Flows & Order Management)
Empower customers to self-serve without needing to contact a person. Provide immediate, scripted responses to common questions along with real-time order status updates.
