AI Agent & automation features

AI Agent is an autonomous assistant for support and sales, specifically designed for ecommerce brands. AI Agent sends personalized, high-quality responses to help shoppers find and buy products, answer order-related questions and resolve tickets.

Getting started with AI Agent

Onboard and set up AI Agent

Shopping Assistant skills

Measure and improve AI Agent

Connect AI Agent with other apps

Use Actions with AI Agent to simplify and automate tasks that normally require human agents to make changes in 3rd-party tools

AI Agent settings

Personalize your AI Agent to match your brand's personality and preferences

Automation features (Flows & Order Management)

Empower customers to self-serve without needing to contact a person. Provide immediate, scripted responses to common questions along with real-time order status updates.