Create a new orderUpdated 9 months ago

New BigCommerce orders can be created through Gorgias without needing to open a new tab or window.

Steps

1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile.

2. In the BigCommerce widget, click Create Order.

3. Enter order details.

4. Select Draft or Paid order type.
When creating a draft order, the cart URL can be shared with the customer directly. This URL will appear in the BigCommerce widget once the draft order is created.

5. Select a currency (multicurrency stores only).

6. Select products or add new products.

7. (Optional) Add a discount and/or a coupon code.

8. Add a shipping method.

9. Select or create a new address and set up a billing address.

10. (Optional) Add notes and comments.

11. Click Create (draft) order - if successful, the order will appear in the BigCommerce widget immediately.