Gorgias logo
Gorgias logo

All articles


BigCommerce 101

BigCommerce is an e-commerce platform that provides software as a service (SAAS) to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security. Integrating with Gorgias allows you to

Integrate BigCommerce

1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click Find my account.You'll be redirected to Gorgias and see the sync banner. You can safely navigate away from this page at any time - an email will be se

BigCommerce Rules

Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that mig

Create a new order

New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order

Duplicate an order

Existing BigCommerce orders can be duplicated from within Gorgias, without needing to open a new tab/window. You can both create an exact duplicate, or duplicate and then modify the new order for your customer. The following adjustments are available

Refund an order

When performing a BigCommerce refund in Gorgias, you can select the new status that will be assigned to the order once the refund is performed. When applying an order-level refund you can:. All refunds will be displayed in the widget section. When pe