Gorgias logo
Gorgias logo

All articles

Customer Success Managers (CSMs)Updated 4 months ago

If you choose the Advanced or Enterprise subscription plan upon signing up, or if you upgrade your plan later on, you'll get a CSM assigned to your Gorgias account.

What a CSM can help with

Gorgias Customer Success Managers are there to help you utilize Gorgias to the best of its abilities, help you optimize and automate your daily workflows, improve your usage, and get up to speed with our newest and upcoming features.

About the product and its features

  • Help you navigate Gorgias features and resources
  • Showcase new and upcoming features
  • Share tips and best practices based on your needs
  • Gather Product Feedback/Requests
  • Help with native integrations

About the value that Gorgias can provide

  • Help you get the most out of Gorgias
  • Conduct Quarterly Business Reviews to review your account and goals/objectives
  • Help you deliver on your goals/KPIs with Gorgias
  • Drive agent efficiency/adoption
  • Organize Virtual get-togethers with fellow Adv+ customers to network and learn from each other

Get other helpful advice

  • Recommend e-commerce tools, solutions, and consultants based on your needs
  • Consult on custom (HTTP) integrations
  • Discuss contract/billing questions
Was this article helpful?