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Customer success

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Articles

CSMs (Customer Success Managers)

What do Gorgias CSMs do?Gorgias Customer Success Managers are there to help utilize Gorgias to the best of its abilities. The team can help you optimize and automate your daily workflows, improve your usage and get up to speed with our newest and upc

Customer success tracks

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline