What do Gorgias CSMs do?Gorgias Customer Success Managers are there to help utilize Gorgias to the best of its abilities. The team can help you optimize and automate your daily workflows, improve your usage and get up to speed with our newest and upc

CSMs (Customer Success Managers)

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline

Customer success tracks

Please feel free to reach out to our Support Team via email anytime!

Main website

What's new

Webinars

Academy

Community

Gorgias

Customer success

Resources

About us

Helpdesk pricing

Automate pricing

Voice Add-on pricing

SMS Add-on pricing

Convert Pricing

Pricing

Customer data & privacy

GDPR requests

Policy

Intro to Gorgias

Agent knowledge checklist

Gorgias 101

Product updates (monthly)

Views

Videos

Competitions

Facebook group

Support

Office hours

Fireside Chats

BFCM Secrets Revealed

Setup an account (trial)

Homepage

Migrate from other provider

Help Desk Migration

Zendesk migration 101

Import data from Zendesk

Enable/disable channels

Migrate from Zendesk

Helpdesk migration

Get started

Business hours

Mobile app fact sheet

How many languages can Gorgias detect?

Your profile

Agent availability status

Transfer account ownership

Users 101

Add new users

Join and log in

Delete a user

User permissions

Single sign-on and 2FA

Clearing Cache & Cookies (Login Issues)

Accessing Incognito Mode

Users

Teams 101

Create a team

Delete a team

Add and remove user from a team

Auto-assign rule for teams

Teams

Users and teams

Customers 101

Customer notes

Ticket customer

Set ticket customer

Merge customer

Create a new customer

Edit a customer

Delete a customer

Customers

Email integrations

Signatures

Email domain verification - SPF & DKIM

Migration from Mailgun to Sendgrid

Google Mail (Gmail)

Outlook (Microsoft 365)

Other Email Providers

Email

Help Center 101

Create a Help Center

Help center templates

How to use Google Analytics with your Help Center

Help center font library

Advanced help center customization

How to set up help center tracking

How to set up an internal knowledge base

Create a Help Center Contact Form

Set up a custom domain for your Help Center

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Set up contact methods in help center

Customize help center appearance

Customize help center preferences

Help Center Order Management

Embed Help Center

Add new category to help center

HTML snippets

Help Center

Set up Chat

Live and offline mode

Visibility

Email capture

Dynamic wait times

Basic chat customization

Advanced chat customization

Quick Replies

Widget Size/Weight Information

Offline Capture

Gorgias Chat FAQs

Offline Capture Customization

Automatic Online/Offline Status

Gorgias Chat - Video

Edit Copy & Translations

Tone of Voice

Campaigns

Multi-Language Support

Privacy Policy

Require Automated Interaction

Chat

Voice add-on 101

Set up voice (phone)

Porting existing number to Gorgias

Default View, Rule and Team

Set up greeting message

Set up voicemail

Set up IVR

Receiving inbound calls

Making outbound calls

Forward calls to Gorgias

Forward calls from Gorgias to agents

Phone policy

Call recording

Call routing (assignment)

Number format for voice

Phone tickets and events

Voice

SMS add-on 101

Set up SMS

A2P 10DLC Registration

SMS Policy

Toll-free Verification

Standalone Contact Form

Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Tickets Sidebar 101

View sharing

Create a view

Edit/update a View

Reorder views

Delete a view

View filters and operators

Best practices for view setup

View templates

Sections 101

Create a section

Organize sections

Rename a section

Delete a section

Chat & messaging section

View Sections and View Sharing

Sections

Views and sections

Subscription plans

Billable tickets

Billing and usage page

Cancel an account

Invoices

Billing and usage

Tags 101

Set up tags

Manage tags

Default tags

Merge tags

Search for tags

Remove a tag from a ticket

Ticket fields 101

Set up Ticket Fields

Import dropdown values from a CSV file

Create advanced reports using ticket fields

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket Fields in Rules

Ticket fields

Macros 101

Create a macro

Macro variables

Macro actions

Macro library

Manage macros

Macros

Account setup

Customer success

Articles

CSMs (Customer Success Managers)

Customer success tracks