Assign ticketsUpdated a year ago
Check out how to get around tickets and assign them to the right agent in the following video:
How it works
Here's how to manually modify the assignee user for any ticket.
Assign a ticket to an agent
Sometimes you will need to transfer a ticket to another agent. To do this follow these 3 simple steps.
- Click on the ticket.

- Click on the current assignee name.

- Select the person you want to assign.

Well done!
Assign a ticket to yourself
If you want to assign ticket to yourself if the ticket is unassigned or assigned to someone else, please follow the steps from bellow:

Clear the assignee user (Unassign the ticket)
If you want to unassign a ticket just follow the steps from bellow:

You can also assign a ticket to a team following the exact same steps!
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